Experience

• 

  Pt. sinotif internasional

  May 2008 - Jun 2009

  Educational consultant
• 

  Asuransi astra

  Jun 2009 - Jun 2010

  Checker
• 

  Prudential indonesia (pt prudential life assurance)

  Jul 2010 - Jun 2016

  Monitoring daily & weekly feedback to other team leader (Give feedback in daily basis & create report every month)- Outstanding Suspend Verifier- Pending MonitoringPending Management Monitoring (PHS Payment)Represent meeting within and outside PHSAssist projects in coordinating special project as assignedConstantly provide coaching to each subordinate within his areaPIC of Product Development Committee for PHS Payment :- No Major issue after Product Implementation - Implementation of New Product in line with Ops Specs & Products SpecsHandle IT UAT Process for supporting PHS Payment ProjectHandle IT UAT Process for Product DevelopmentHandle IT Process in Life Asia such as Batching, and Workflow Administrator PHS Payment SOP Maintenance (Review, Monitoring, Circulate)Enhancement PHS payment Letter related to Corespondance ArcitectureMaintenance Form Payment (Review & Update) Show less Supervise and monitor Standard Payment processing activities through out the day (staff availability, volume, back logs, pendings, workflow, capacity plan etc)Ensure that work performed by the team meets expected service standard in terms of quality, accuracy, completeness, correctness and timelinessEscalate Standard Payment issues such as production issues or team issues to Standard Assistant Manager.Process refer senior cases before processor completing the processCommunicate Standard Payment team posted to procedure, information and changesBe liaison to resolve complains, smoothen Payment Transaction processes within and outside PHSCommunicate Standard Payment SOP and Process Guidelines to the last versionPerform authorized function in Life Asia system (FCR,UTR , Batching)Conduct regular meeting and Training for Standard Payment Processing teamProvide feed backs for Standard Payment staffs’ development from time to time Innovate initiatives in order to streamline Standard Payment Processing or resolve daily problem Show less

  • PHS Payment Project & Administration (Senior Executive)

    Jan 2015 - Jun 2016

  • PHS Payment Quality Verifier (Executive)

    Jan 2014 - Dec 2014

  • PHS Payment Standart Administrator (Senior Assistant)

    Jan 2013 - Dec 2013

  • PHS Payment Processor (Senior Assistant)

    Jul 2010 - Dec 2012
• 

  Asuransi takaful keluarga

  Jun 2016 - now

  Process mapping and business process reengineering.Analyse business processes and workflows with the objective of finding out how they can be improved or automated.Facilitate process workshops.Document any information elicited using process maps and business requirements documents.Managing process change.Educating business users responsible for managing and operating business processes.Monitoring, measuring and providing feedback on process performance.Facilitating process workshops that involve eliciting process requirements and liaising with users.Handle UAT Process for supporting All Departement.Handle UAT Process for Product Development (Inc. Rider)Handle UAT Process in Smart & Web Smart system. Show less

  • Manager - Head of Business Analyst

    Apr 2018 - now

  • Section Head Business Process & UAT

    Jun 2016 - now