Experience

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  Intermountain healthcare

  Jun 1995 - Apr 1999

  Medical assistant / special projects coordinator

  Completed the Mini ATP Course taught by Dr. Brent James.Working in a busy orthopedic surgery practice, developed an effective triage and appointment scheduling process to increase appointment access for acutely injured patients, which increased the ratio of surgical-to-nonsurgical appointments.Applied queuing theory to reduce patient wait times in clinic and improve patient satisfaction.Secured a $25,000 grant to study a post-operative treatment protocol that resulted in reduction of total cost of care and narcotic usage, and improved measurable outcomes for anterior cruciate ligament (ACL) reconstructive surgery patients. Show less

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  Physicians healthnet / healthutah

  Apr 1999 - May 2000

  Contracting specialist / director, network development

  Negotiated and performed data analysis to reconcile capitated contracts for independent physician groups.Contracted the hospitals and providers to serve as the provider network for a start-up, physician-owned health insurance company.

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  Mountain land rehabilitation

  Jun 2000 - Mar 2003

  Vice president, sales and operations

  Signed the first clients of Mountain Land's wholly-owned subsidiary, Precision Credentialing Services. Clients included national/regional payers, hospitals, health systems and hospital coalitions.Implemented the credentialing software used as the backbone of core operations.Hired and managed staff for Precision Credentialing Services.

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  University of utah health care

  Mar 2003 - Dec 2012

  Increased profitable patient volumes for key strategic clinical programs and services such as cardiovascular, neurosciences, orthopedics, women's health, bariatric surgery, dermatology and ENT.Grew tertiary and quaternary referrals from an eight-state geographic catchment area by capitalizing on strong value proposition, creating strong outreach program, and cultivating referral relationships with hospitals and providers.Implemented first web-based referring physician portal to allow referring providers access to their patients' medical records while being cared for in our health system.Implemented a system-wide customer relationship management (CRM) tool to apply analytics to outreach activity and demonstrate ROI on business development strategies and tactics. Show less Successfully negotiated contracts with commercial and government payers on behalf of 1000+ physicians within an academic health system with direct reporting responsibility to the board of the medical group, which consisted of the chairs of each School of Medicine department.Monitored and measured the performance of payer contracts for each School of Medicine provider through extensive data analysis and reporting.Successfully priced and negotiated tiered reimbursement schedules to better compensate physicians delivering tertiary and quaternary care. Show less

  • Director, Referral Development

    Jan 2008 - Dec 2012

  • Director, Contracting & Provider Enrollment

    Mar 2003 - Jan 2008
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  Utah medical group management association

  Jan 2008 - Jan 2010

  Board member

  As an elected, volunteer member of the UMGMA Board, led the association on ways to lobby government representatives on behalf of health care providers, planned member educational and networking activities and developed plans to grow new membership.

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  Arup laboratories

  Jan 2013 - Jul 2016

  Director, consultative services

  Developed and refined the service portfolio for the consulting division of ARUP. Created the laboratory utilization management program, UM+, used by hospital and health system laboratories across the country to develop robust and effective utilization management programs and access real-time data and analytics around test ordering patterns.Manage team of consultants, data scientists and data visualization specialists to assist clients with technical operations efficiency, business development, strategic business planning, test insourcing, and managed care contracting.Present regularly at regional and national healthcare conferences on the importance of appropriate test utilization and the ideal roadmap to achieve it. Show less

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  Intermountain healthcare

  Aug 2022 - now

  • Executive Director, Musculoskeletal Clinical Program

    Jul 2016 - now

  • Interim Vice President, Clinical Programs

    Aug 2022 - Dec 2023