Experience

• 

  Delta bank

  Jan 2013 - Jul 2013

  Front office administrator

  Became an experience of activity in stressful situations, securities transactions, commercial responsibility, problem-solving and client service; ensure standards and requirements are met through in restricted environment.Skills:- Conflict resolution and disputes;- Work with "objections"; - "Cold calls" making; - Bank service promotion;- Office management;- Customer supporting;- Currency transactions;- Banking systems competence.

• 

  Mirabella postcards

  Jul 2014 - Sept 2015

  Sales manager and logistician

  Area of responsibility:• sales accounting for each postcard position in retail stores in Kyiv;• B2B financial relationship and supervision;• track trends of Ukrainian typography manufacture and handmade market;• client service, product promotion, and sales on Kyiv expositions, events, and local markets.

• 

  Vilniaus universitetas / vilnius university

  Feb 2016 - Mar 2016

  Project manager

  Student campaign for Google AdWords. The following tasks were successfully implemented by myself:• created and managed the project roadmap based on Agile methodology and principles;• built the project architecture using MS Project and MagicDraw instruments;• determined and clarified the scope of work for each team member;• acted as the point of contact and communicated project status to all participants;• a basic SEO optimization was implemented via Google Analytics;• time-management via Comindwork and Bitrix24;• lifestyle content created (as a writer/blogger); • team performance analyzing and evaluation.As a result, the small blog «Live&Study in Kaunas» was created and successfully launched by our team. Show less

• 

  Smart business

  Jul 2016 - Aug 2016

  Crm consultant

  • Gained a comprehensive understanding of MS Dynamics CRM and ERP system solutions andtheir implementation.• Analysed CRM system architecture, interfaces, and functionality to align with client requirements.• Ensured that all standards and requirements were met within MS Dynamics implementations.• Built project roadmaps following PMBOK and Agile methodologies and principles.

• 

  Aimbulance

  Oct 2016 - Feb 2017

  Account manager

  • Provided daily support and status updates to Ukrainian customers, e.g. Pepsi UA, TSUM UA,Optimeal, FCLEX Law Firm, etc.• Managed Strategy, Creative, UI/UX, and Design teams via Basecamp tool.• Coordinated project activities, resources, timelines, and information both internally and externally.• Monitoring project progress, forecasted issues, and led implementing solutions.

• 

  Hashtago

  Jul 2017 - Feb 2019

  Account manager

  • Managed end-to-end software platform development by Digital Health Outcomes for clinical trialdata collection and progress tracking.• Maintained daily communication with partners around the world.• Was optimising add traffic on platforms like StreamRail, Adtelligent, Cedato, and LKQD.• Took care of billing activities, including reviewing and processing monthly invoices.• Represented the company at VideoTrends 2018 (Tel Aviv) and DMEXCO 2018 (Köln) conferences.

• 

  Playtech

  Feb 2019 - now

  • Collaborate with Product, CRM, BI, Design, Operations, Delivery, Technology and any additional internal and external Stakeholders; a main point of contact for defining Product requirements and setting acceptance criteria for projects via Jira, Confluence or Monday tools.• Maintain the Team Backlog - is primarily responsible for building, editing, and maintaining the team backlog, with input from Solutions Architects, Stakeholders, and Casino Product Managers.• Streamline preliminary project analysis, optimise kick-off processes, reduce bottlenecks, and proactively identify and mitigate potential risks through Stand-ups, Kanban boards, Technical calls, Demo sessions, etc.• Manage enabler work - collaborates with Project Managers, Solution Architects and Developers to assist with decision-making or delivering new business functionality.• Leading S/M-size project development as a Project Manager, ensuring they're meeting requirements, acceptance criteria, and released on time; coordinating and improving the rollout of Product Features.• Organising Quarterly Business Review (QBR) sessions with Operators from the Casino side.• Responsible for various Operational activities within the Casino Product unit.• In charge of Product documentation and templates for both internal processes and external communication. Show less • Took an active part in business projects from the staging set-up until their launch and further support.• Identified risks and quality issues, implementing proactive measures for timely releases.• Was in touch with B2B customers; took them through the Release process, being mindful of all requirements.• Became a communication hub internally and externally. Working closely with Project Managers, Integration Managers, DevOps, Game developers, QAs, Account Managers, and licensees.• Was in charge of continuous improvement, documenting best practices and internal processes on Confluence. Show less

  • Casino Product Owner

    Oct 2022 - now

  • Senior Client Delivery Manager

    Dec 2020 - Oct 2022

  • Client Delivery Manager

    Feb 2019 - Dec 2020