Experience

• 

  Alorica

  Oct 2018 - Jul 2022

  Team operations manager

  • Evaluate employee behaviors, skills and knowledge on regular basis and provide hands-on training and mentoring to individuals with lagging skills.• Rework positions and workflow based on individual abilities and production targets.• Support Project Manager with daily operational functions.• Expedite, coordinate and improve flow of work within or between internal departments.

• 

  Glowtouch technologies

  Aug 2022 - now

  • Design and improve training and development plans to achieve business and client goals. • Provide targeted training for employees to gain skilled knowledge on client specific products and services.• Monitor and assess learner performance and progress by ensuring all activities align with and drive business outcomes. • Adapt to ever-changing needs in response to internal and external customer requests.

  • Program Manager

    Aug 2024 - now

  • Associate Training Manager

    Nov 2023 - Aug 2024

  • Training and Talent Development Specialist

    Feb 2023 - Nov 2023

  • Lead Program Trainer

    Aug 2022 - Feb 2023