Experience

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  Geek squad

  Mar 2006 - Feb 2007

  Computer service technician

  Provide end-users with proficient technical support and valuable training to ensure smooth computer systems and software utilization.Execute proficient installation and configuration procedures for applications software and related hardware, ensuring optimal performance and functionality.Utilize various hardware and software testing tools and techniques to promptly detect, diagnose, and address hardware and software issues, ensuring minimal downtime.Perform efficient deployment, meticulous problem analysis, and effective maintenance and repair activities for desktop and laptop systems and associated peripherals.Based on warranty status, skillfully route service and support requests to the appropriate contracts or contacts, streamlining the resolution process.Continuously update and enhance understanding of relevant technologies to stay at the forefront of industry advancements and provide optimal support. Show less

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  Jdsu

  Feb 2007 - Feb 2012

  Identifying issues, troubleshooting problems, and effectively repairing T3 Access System products to ensure they meet quality standards.Performed validation and qualification tests for new components and software to meet the required performance and functionality standards before they were integrated into the products.Collaborated with senior technicians and engineers to address and resolve technical problems.Assisted in improving testing processes to enhance various product quality and efficiency.Played a role in migrating test stations from Windows 98 to Windows XP in the T3 Access System product line.Developed and maintained error logs related to the Windows XP migration of test software.Responsible for maintaining and replenishing inventory in the T3 Access System product line.Provided training to employees of BenchMark Electronics Inc. in Guadalajara, Mexico, on specific products (T-BERD/MTS-6000A/8000 MSAM).Familiarity with compliance standards such as Bell Core Standards. Show less Played a crucial role in maintaining the quality and functionality of the products manufactured by JDSU.Conducting thorough quality control checks to ensure that T3 Access System's products met the required standards and specifications.Involved in the physical assembly of various JDSU products and subsequent testing to ensure they were functional and met performance criteria.Involved in ensuring that the software components of the products were properly installed, configured, and tested to ensure they worked as intended.Helped enhance the efficiency and effectiveness of the production process by contributing to process improvements, new product development, and other initiatives. Show less

  • Production Technician II

    Jan 2010 - Feb 2012

  • Production Technician I

    Feb 2007 - Jan 2010
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  Daly computers

  Sept 2012 - Nov 2013

  Computer technician

  Configuration of desktop and laptop equipment, prioritizing security measures such as Asset Tagging, Computrace implementation, and BIOS password protection.Skillfully crafted tailored Build-To-Plan (BTP) and Build-To-Order (BTO) Windows images, ensuring that each system was optimized for specific client needs and project requirements.Employed Norton Ghost to duplicate BTP and BTO images seamlessly, streamlining deployment processes and maintaining consistency across multiple devices.Installation and configuration of Windows Server 2008 R2 on HP and Lenovo servers. This involved the intricate setup of the software, meticulous network configuration, and comprehensive functionality checks before deployment.Expertly configured SATA RAID devices on HP workstations and servers, significantly improving data reliability and performance through redundant storage configurations.Conducted thorough root cause analysis of desktop and laptop system failures, swiftly identifying underlying issues and implementing effective corrective measures to restore optimal performance.Played an integral role in training fellow staff members on the organization's processes and procedures, fostering a cohesive and knowledgeable team adept at delivering consistent results. Show less

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  Meso scale diagnostics, llc.

  Nov 2013 - now

  Instrument technician ii

  Responsible for identifying and resolving technical issues efficiently, aiming to minimize downtime in the operations.Verifying that any modifications or updates to the instruments or systems meet the required standards and specifications, ensuring their reliability and accuracy.Building MSD Plate Readers, such as S600 and SQ120.Ability to work from complex manufacturing documentation, including technical drawings, diagrams, and written instructions.Collaboration with Manufacturing Engineers to continuously improve processes and procedures.Maintaining the functionality and efficiency of the company's instruments and systems. Show less

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  502c non profit organization (icm)

  Jan 2024 - now

  Junior full stack engineer

  As part of the ICM (Islamic Center of Maryland) development team, I am contributing to updating the Sunday School website by migrating its existing framework from Apache Tiles, jQuery, and JavaScript to Angular MVC. This migration is aimed at enhancing the performance, modularity, and maintainability of the website, ensuring a more modern and scalable architecture for future developments.Technologies Used: Angular MVC, Prime NG, TypeScript, HTML5, and CSS3.