
Timeline
About me
Analytics Leader | HR & Workforce Intelligence | Process Improvement | Power BI | Complaint Investigation | Mechanical PE
Education

University of illinois chicago
-Bachelors degree mechanical engineeringActivities and Societies: American Society of Mechanical Engineers (ASME), National Society of Black Engineers (NSBE), Minority Engineering Retention and Recruitment Program (MERRP)

University of illinois chicago
-Masters degree mechanical engineeringActivities and Societies: American Society of Mechanical Engineers (ASME), American Institute of Aeronautics and Astronautics (AIAA)
Experience

Ul solutions
Jun 2010 - Oct 2024Human Resources Workforce Analytics Reporting & Insight Leader - Fostering A Data-Driven Culture• Led C-level, global, user-centric, analytics reporting to CHRO, CFO, CIO, CLO, Software, & Operations. • Standardized frameworks, established processes, and made reporting reproduceable and predictable.• Led stakeholder meetings to share business-relevant insights on monthly/quarterly reporting.High Performance Cuture (Coaching, Mentoring, Training)• Used automation, shared best practices, & played to individual strengths to increase staff ngagement.• Mentored subordinates, and prioritized high-quality output through technical reviews and guidance.• Optimized workflows, tracked performance, and led weekly meetings in facilitating high performance.OtherAudit and ESG support. DEI workforce projection anlaysis. Data governance. Training record reporting.Key Achievements• Increased customer satisfaction: 0 broken promise dates in two years from processes optimizations.• Increased employee meeting engagement: Increased Business Resource Group attendees 6.7 times. Show less Key Achievements• Owned FMEA classification process: built qualitative analytics capabilities for real-world data reporting.• Automated text classification: text analytics cut effort time 90%, improved accuracy.• Automated finding false claims: web scraping cut effort time 90%, made proactive efforts sustainable.• Created expired cert alert process: $300K in 90d, instituted new service, drove client loyalty.• Optimized post-cert testing: $100K revenue, increased customer-centricity, reduced lab backlogs.• Led database roll out: saved $500K in yearly license fees, streamlined processes, improved data quality.Complaint Investigation Leader (Project Management)• Investigated 100s of product failure complaints to determine compliance with requirements.• Applied expertise in Hazard-Based Safety Engineering, FMEA, & RCA to recommend CAPAs.• Owned FMEA process which enabled scientific thinking, trend identification & reporting. Data Analytics Leader• Centralized disparate data into consumable interactive reports proliferating use & streamlining analysis.• Mined internal & external data, shared insights & recommended responses to emerging issues.• Delivered analytics to quality team to enhance the company Quality Management System. Continuous Improvement & Innovation Leader• Proposed standard & quality management system improvements to quality & technical leaders.• Automated error prone & labor-intensive tasks while streamlining workflows & reducing manual entry. Designed, Governed, Maintained, & Owned (Data Stewart) Enterprise Complaint Database• Designed frameworks to assure proper documentation, storage, & retrieval of investigative findings. • Managed security and privacy, data: (quality, lifecycle, policies), user access, and training for all staff. Show less
Chief HR Office - Manager, Analytics & Intelligence
Jun 2022 - Oct 2024Chief Legal Office - Senior Engineer
Jun 2010 - Jun 2022

The epic foundation-empowering people with invisible chronic illness
Nov 2024 - nowAssistant executive director
Licenses & Certifications

Professional engineer
State of illinois- View certificate

Analyze data to answer questions
GoogleMar 2025 - View certificate

Process data from dirty to clean
GoogleMar 2025 - View certificate

Prepare data for exploration
GoogleJan 2025 - View certificate

Ask questions to make data-driven decisions
GoogleDec 2024 - View certificate

Foundations: data, data, everywhere
GoogleDec 2024 
Lean six sigma green belt
May 2016- View certificate

2023 chicago urban league impact leadership development program fellow
The university of chicago booth school of businessMay 2023
Honors & Awards
- Awarded to Craig Thames, P.EEpic Foundation Person of the month The EPIC Foundation Mar 2018
- Awarded to Craig Thames, P.E3X UL Mark of Excellence Award Nominee UL Solutions Highest distinction of excellence given by the company.
- Awarded to Craig Thames, P.EUL Customer Service Excellence Award UL Solutions
Volunteer Experience
Executive Board Chairman
Issued by The EPIC Foundation-Empowering People with Invisible Chronic Illness
Associated with Craig Thames, P.EMinority Engineering Advisory Board Member
Issued by University of Illinois Chicago College of Engineering
Associated with Craig Thames, P.E
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