Experience

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  Intelligent finance

  Jan 2000 - Jan 2005

  Delivered projects through the full project life cycle following Project Management Minimum Standards, and agreed functional specification requirements. Devised project plans and created Project Definition reports. Coordination of training delivery for Customer Operations (1,000 colleagues), including regulatory and development training. Manager of one of 6 teams responsible for the delivery of the banks high profile current account transfer service.

  • Project Leader and Senior Project Analyst

    Jan 2002 - Jan 2005

  • Training Coordinator, Operations

    Jan 2001 - Jan 2002

  • Team Manager, Current Account Transfer Service

    Jan 2000 - Jan 2001
• 

  Bank of scotland

  Jan 2005 - Sept 2008

  Payment Services Directive ProgrammeLed efforts for BoS Corporate Programme to resolve issues on Agency Banks and Ongoing Compliance, and obtained agreement to a cross HBOS and LTSB heritage approach for the Wholesale Division;Led Business readiness updates, working with SME's from each business area tracking their completion of readiness preparationsSupported the Customer Experience workstream through to implementation;Supported the Programme Manager during a lengthy absence of Programme Support and organised a SharePoint based document repository; Voir moins LIBOR Product Management Improvement ProgrammeLed a team to manage the centralisation of processing of loan instructions from 6 UK sites to Edinburgh in a period of 2 months with no visible customer impact;Managed the new team and shaped them into a high performing unit, with productivity increased by 250%;Delivered the documenting of over 100 business processes and provide a structured document repository to the business for ongoing use;Supported the implementation of a Balanced Scorecard into a new business area, with all processes, tools and mechanisms to collect the data provided; Voir moins Business Management System ProjectImplemented the Business Management System in 3 sites in England;Led multiple IT and external supplier functions in a 2 month workstream to successfully deliver the Training Environment and it's back-up;Identified need for structured approach to management of key project stakeholders. Led and co-facilitated 6 Stakeholder Management sessions, which shaped our communications and Stakeholder Management activities;Owner of the Project plan, and ed and facilitated a number of workshops for it's development and sign-off Voir moins

  • Business Analyst

    Jan 2008 - Sept 2008

  • Change Manager

    Jan 2007 - Jan 2008

  • Change Manager

    Sept 2006 - Jan 2007

  • Change Manager

    Jan 2006 - Sept 2006

  • Business Analyst

    Jan 2005 - Jan 2006
• 

  Lloyds banking group

  Sept 2008 - now

  Supported the Critical Business Testing (CBT) mapping activities for two major business unitsDesigned, built and maintained the SharePoint site used to support the creating of the new process assets for CBT, including workflow and approval;Co-developed the approach to the major Process Assurance activity run by the Division as part of the Integration activities;Developed and promoted Process Mapping training to the Division;Support Business Units in aligning their process assets to the Divisional Process Framework, and aligning these to other key Business Architecture elements;Build and maintain the team project plans; Voir moins

  • Lead Business Analyst

    Nov 2019 - now

  • Business Analyst

    Mar 2013 - Oct 2019

  • Process Design Analyst

    Sept 2008 - Mar 2013