Experience

• 

  Avid system company

  Jan 2012 - Mar 2013

  Software support
• 

  Social security organization, iran

  May 2013 - Nov 2014

  Computer operations supervisor

  in the Credit Institute department

• 

  Avash trading company

  Aug 2015 - Mar 2016

  Product manager

  - Managed website development project with a freelance team.- Analyzed needs, created backlog items

• 

  Exir technology world (jasmine holding)

  Sept 2016 - Sept 2017

  Research analyst

  - Conducted research on gamification, creativity, market trends, and new methodologies to support the product.

• 

  Shabakeh arzesh resaneh pouya

  Sept 2017 - Aug 2019

  - Managed customer service team for an online shop, handling crisis management.- Acted as a liaison between the logistics team, end users, and development team to resolve issues. - Created product documentation and supported PM in analysis, benchmarking, and goal alignment.

  • Customer Service Manager

    Dec 2018 - Aug 2019

  • Product Managing team

    Sept 2017 - Dec 2018
• 

  Part software group

  Dec 2019 - Dec 2021

  Agile coach

  - Established Agile principles in product teams using Scrum, Kanban, or customized methods.- Removed blockers and facilitated better backlog management for Product Owners.- Enhanced team efficiency and goal achievement through continuous coaching.- Coached Agile practices for three products: Signal app and website (A financial product), Sejam Online Authentication (The official product for registration in the Iran's stock market), Ara (Improvement of a bank's web panel)