Experience

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  Pos

  Sept 2002 - May 2005

  System administrator
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  Hansol telecom

  Oct 2005 - Feb 2008

  Solutions consultant
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  Shinsegae i&c

  Mar 2008 - Jul 2010

  Solutions consultant, manager
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  Genesys

  Jul 2010 - Sept 2014

  Sr. solution consultant, team leader

  • Architected and implemented integrated solutions with Genesys Customer Experience suites addressing Capacity, scalability, application response time, DR to deliver high-quality, reliable systems.• Led end-to-end management of Genesys projects with waterfall methodology, including system implementation, software upgrades, and infrastructure improvements, delivering projects on time and within budget.

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  Sas

  Sept 2014 - Jan 2016

  Sr. business systems analyst, manager

  • Liaised with stakeholders to gather and analyze business requirements, leading to the successful development and implementation of new analytics and big data projects, which improved data-driven decision-making.• Worked closely with Product Owners to prioritize and refine the product backlog, ensuring that user stories were well-defined and aligned with stakeholder expectations.

• 

  Nice systems

  Jan 2016 - Oct 2021

  Sr business solution consultant

  • Created comprehensive solution designs and technical documentation, including data flow diagrams and integration plans for Analytics, Cloud-based(Azure, AWS) CX, CRM, and Process Automation projects. • Developed detailed project scope statements, work breakdown structures (WBS), and scope management plans to guide project execution and control.

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  Cibc

  Nov 2023 - Jun 2024

  Business systems analyst - specialist

  • Created and managed project artifacts such as BRD, SRD, UI/UX, Requirements Traceability Matrix, Business Process Model, Data Model, and Use Case.• Constructed workshop for requirement elicitation and created workflow charts, Process Model, Business Rules, Data Dictionary, Change Requests, and User Journeys.

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  Eq bank | equitable bank

  Oct 2024 - now

  Senior business analyst