Experience

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  Upc romania

  Jun 2013 - Mar 2014

  Dispatcher

  During the time I worked in this position my main requirements were to: • Resolve customer notifications recorded in call center; • Dispatch and coordinate the field teams sent to intervention; • Reschedule the intervention on customer request;• Monitoring and restarting servers for PDA's field teams. • Monitoring and completing requests send from field teams by PDA

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  Gts telecom

  Apr 2014 - Oct 2015

  Customer support representative

  Main responsibilities: •Providing technical support for products and solutions based on Cisco mainly: Switching, Routing, Wireless, IP Telephony; •Provide consultancy and identify the networking issues for corporate customers based on their problems;•Maintaining contact with subcontractors, clients and external partners; •Immediately report problems to on-call engineers and escalate them to supervisors; •Resolve customer notifications recorded in ticketing system; •Dispatch and coordinate the field teams sent to intervention. Show less

• 

  Vodafone romania

  Nov 2015 - Apr 2017

  Network operations center engineer

  Radio access network monitoring and problem troubleshooting.Performance monitoring on the radio access network.Problem detection and communicating with field engineers to resolve them.Communicating with other departments to resolve problems within the network.

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  Ericsson

  Apr 2017 - Mar 2018

  Integration engineer

  Integrating and configuring new and existing 2G/3G/4G sites in the network.Band additon on 3G and 4G sites. Troubleshooting problems that arise during the integration and configuration process(.xml configuration files, node parameters) via OSS software.Troubleshoot of local node transport path (SIU Troubleshooting).Pre-checks & Post-checks of the intergration.Managing different situation that arise during the integration process.

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  Connect44

  Mar 2018 - Nov 2022

  As a Project Manager I am accountable for defining and leading the project, cutting across multiple channels, products, systems and departments, to time, budget, and scope from initiation through to completion.Managing multiple projects mainly on RAN side, but interacting with other teams such as CORE team or Transmission team is also usual.Responsible for overall integrity and coherence of the projects in order to comply with customer standards and quality criteria.Leading the coordination of the projects by keeping close contact with both internal and external steakholders.Coordination of the activities, foreseeing risk and resolving issues during each project.Ensuring milestones are met to time, cost and quality.Responsible for the Superfast projects and for WRFs to be successfully completed.Reporting directly to Programme Manager and Portfolio Manager.Working with various platforms such as: Perform, Clarity, Moday.com and Remedy.Methodologies: Waterfall, Agile. Show less Going through the whole process of a network change from the planning stage until the completion of the change.Preparing the upcoming events that will take place on the network by creating change ticket, Implementation Plan, getting approvals, booking all resources needed and inform all parties about the change plus making sure that all pre-requisites are in hand.Preparation of the event Implementation Plan will include adding Risk Assesment, Service Impact Assesment, Backout Plan, Test Plan, Radio and Transmissions Plans, all resources booked for the event and also all sites impacted.Event Control - Controlling the event on Nokia or Ericsson 2G/3G/4G sites, making sure everything is in place and in accordance with the Implementation Plan, Rollback Decision if needed, Impact Analys, managing pre and post event performance of the network, Keeping in touch with Drive Tester on the field and with all departments involved.Audit Control - ensuring that the event control has been according to the plan, informing all parties about the completion of the network change, make sure all old data are removed from the network. Show less

  • Project Manager

    Apr 2020 - Nov 2022

  • Delivery Manager

    Mar 2018 - Apr 2020
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  _vois

  Nov 2022 - now

  Business protection specialist