Experience

• 

  Midrand graduate institute

  Jan 2006 - Jan 2008

  Residence manager

  Overseeing the day to day operations of the Student Residence-Overseeing the welfare of over 400 students housed in over 110 apartments-Processing student statistics-Ensured Securty and Maintenance of the residence was intact-Helped with processing of data for student Visa applications

• 

  Fairview hotel

  Jan 2011 - Jan 2015

  Hotel and director of operations

  • Assist in the preparation of the annual Operations Plan and achieve the profit objectives therein• Ensure that monthly financial outlooks for Operating Departments including Rooms, F&B, Engineering, Security and Staff Accommodations are accurate and are being achieved.• Play a lead role in yield management for Rooms and Food & Beverage.• Ensure the consistent implementation and delivery of all Fairview Service Essentials and Standards• Handle all guest concerns and feedback to ensure effective follow up• Ensure the smooth operation and co-ordination of the hotel through their respective Department Heads (Front Office, Housekeeping, Maintenance, Food & Beverage, Environmental Systems, and Security)• Assist in staff planning and the maintenance of productivity levels• Complete the Month end and Forecast Commentary for Corporate Office and Owners• Provide support and assistance as required to the Hotel Executive.• With the Director of Finance , reviews all contracts (i.e. cleaning, maintenance & repair, telephones, etc.)• Update and ensure timely awareness of the hotel’s Business Continuity,• Function as key member of the Hotel Executive Committee and Leadership Team• Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic Plan Show less

• 

  Zambia institute for tourism and hospitality studies

  Jan 2015 - Jun 2020

  • EMPLOYEE RELATIONS:- management and strategy, mitigating all risks, Employee Consultation Systems including, Employee Surveys, Dispute Resolution and Mediation, HR Policy Development, Flexible Working Systems and implementation.• EMPLOYEE DEVELOPMENT:- Management Development and Leadership Programme design, Performance Review Systems and Appraisal Processes, Executive Coaching and Mentoring, HR staff mentoring and development.• RESOURCING:- Executive and Management Resourcing and Planning, Recruitment System Implementation and establishing Resourcing businesses. Show less

  • Senior Lecturer

    Jan 2019 - Jun 2020

  • Human Resource and Administration Manager

    Jan 2015 - Jan 2019
• 

  Hilton garden inn lusaka society business park

  Oct 2020 - Jan 2024

  Human resource manager
• 

  Lusaka legacy resort

  Feb 2024 - now

  Human resources manager