Felix Cruz

Experience

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  Eurostars wallstreet hotel

  Jan 2012 - Aug 2012

  Housekeeping supervisor

  Assign daily housekeeping duties to individual housekeepers and housemen.Inspect rooms and make sure they are cleaned to hotel standards.Assist front desk with check-ins, check- outs, Reservations. Report daily to General Manager and front desk Create Standard Operating Procedures for Housekeepers and Housemen.

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  Fairfield Inn & Suites by Marriott

  Nov 2012 - Mar 2014

  Create weekly schedule for staff based on forecast.Create assigned daily housekeeping duties to individual housekeepers and housemen.Inspect a hundred percent of check outs and sixty percent of stay overs ensure they are cleaned to hotel standards.Create Standard Operating Procedures for Housekeepers and Housemen.Create deep cleaning procedure and implement quarterly and necessary scheduling.Maintain correct inventory of linen and supplies based on occupancy and standards.Manage payroll and departmental hours based on monthly and yearly budget.Create schedules and conduct routine meetings for housekeeping department.Administer disciplinary action as required. Show less

  • Housekeeping Manager

    May 2013 - Mar 2014

  • Housekeeping Supervisor

    Nov 2012 - May 2013
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  Holiday Inn Hotel & Suites

  Apr 2014 - Dec 2015

  Manage and balance inventory as needed.Take payment deposit and authorization for arrivals, Also pre-assign rooms for rewards members.Manage and monitor front office labor hours based on occupancy of the hotel.Create blocks and reservations for upcoming arrivals (groups, contracted airlines, and sudden flight cancellations)Monitor and apply for rewards stay reimbursements when occupancy is over 95%.Contact guest to follow up on any issues and respond to guest surveys through the IHG program and trip advisor. Insure that all payment routing in are correct (A/R accounts, CC authorizations, ETC.).Daily check and clearing of guest ledger report. Show less

  • Front Office Supervisor

    Jul 2014 - Dec 2015

  • Housekeeping Supervisor

    Apr 2014 - Jul 2014
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  TRYP New York Times Square

  Dec 2015 - May 2016

  Assistant Front Office Manager

  Manage and balance inventory as needed.Take payment deposit and authorization for arrivals also pre-assign rooms for rewards members and VIP’s.Manage and monitor front office labor hours based on occupancy of the hotel.Create blocks and reservations for upcoming arrivals. Follow up on status of rooms and repairs. (Out Of Order/Out Of Service, Pick-up)Monitor and apply for rewards stay reimbursements when occupancy is over 95%.Contact guest to follow up on any issues and respond to guest surveys through the Wyndham Rewards and trip advisor. Insure that all payment routing in are correct (A/R accounts, CC authorizations, ETC.).Daily check and clearing of guest ledger and credit limit reports. Show less

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  Interstate Hotels & Resorts

  May 2016 - now

  Assistant Front Office Manager

  Manage and balance inventory as needed.Create schedule for the front office staff including but not limited to Guest Service Agents, Bellmen, PBX operator, ETC.Take payment deposit and authorization for arrivals also pre-assign rooms for groups and VIP’s.Manage and monitor front office labor hours based on occupancy of the hotel.Create blocks and reservations for upcoming arrivals. Follow up on status of rooms and repairs. (Out Of Order/Out Of Service, Pick-up)Contact guest to follow up on any issues and respond to guest surveys through Booking.com and trip advisor. Insure that all payment routing in are correct (A/R accounts, CC authorizations, ETC.).Daily check and clearing of guest ledger and credit limit reports Show less