Rose Muthami

Experience

• 

  AAR INSURANCE KENYA LTD

  Jan 2020 - now

  Digital Customer Experience Supervisor

  Leads customer service experience management at AAR insurance, a leading insurance provider in East Africa boasting 100k plus memberships. A successful pioneer of key digital strategies, customer orientation and management, positioning the organization as an industry leader not just in insurance service delivery but also customer service and relationship building.Remit • Oversaw the development of a customer Application for Insurance clients, which has enhanced customer experiences satisfaction and conversion metrics for the company.• Champion the implementation of an integrated payment module that ensured end to end payment transactions from payment to automating the receipting system, thus improving customer experience• Unveiled the customer rating platform across the different touchpoints including inpatient, outpatient, new customers, renewing customers, walk in clients and digital touchpoints• Supervise and maintain all customer relationships on all digital platforms for AAR Insurance Kenya LTD as the Digital Customer Experience Supervisor, which has led to a positive customer rating index for the company Show less