Ebtesam S. Alkhalaf

Experience

• 

  International Telcom Ltd.

  Aug 2017 - Mar 2018

  System Analyst

  • Led the effort to gather project requirements at the iSME incubator, closely collaborating with entrepreneurs under the ITCL company umbrella.• Created detailed plans and documents to outline project goals and tasks for startup projects. • Designed efficient workflows for startup projects, working closely with tech teams to incorporate strong technology solutions.• Coordinated with external programmers and designers to improve project schedules and quality. Managed co-op training programs, creating personalized plans and evaluating skills to support talent growth and improve organizational abilities. عرض أقل

• 

  Marcom Arabia

  Mar 2018 - Feb 2021

  • Collaborate with the programmer's team to develop an internal CRM system to streamline operations. Gather requirements from different departments to meet objectives for the new ERP system. • Test the ERP system to ensure reliable functionality and performance.• Work with the programmer's team to build an internal system for managing medical projects and ensure the system meets the specific needs and requirements of medical project management. • Guide co-op training students and assign them practical tasks to develop their skills. • Master the Microsoft Dynamics CRM 365 environment to leverage its capabilities effectively. Collaborate with sales representatives to implement CRM strategies and tools for improved performance. عرض أقل

  • Web Software Developer

    Feb 2019 - Feb 2021

  • System Analyst

    Mar 2018 - Jan 2019
• 

  Al Hayat National Hospital

  Feb 2021 - Mar 2021

  System Administrator

  • Attend training sessions conducted by trainers on Oracle systems, particularly focusing on the OASIS platform.• Install and configure software and hardware components according to system requirements. Troubleshoot system issues and address technical challenges promptly.• Coordinate system upgrades with new releases and models to enhance system functionality.

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  CLOUD GATE

  Apr 2021 - Feb 2024

  • Establish ERP needs through thorough business process analysis and consultation with stakeholders.• Assist in defining system requirements and criteria for ERP selection process.• Participate in vendor evaluations and selection, ensuring alignment with organizational needs. • Provide technical support and training to ERP end-users, ensuring smooth adoption and utilization. • Collaborate with business owners, managers, end-users, and technicians to facilitate ERP system implementation. • Assist in creating custom reports and analyzing data to optimize system performance. عرض أقل • Delegate tasks to team members based on their skills and expertise, setting clear deadlines for completion.• Supervise day-to-day operations by monitoring team performance and tracking key metrics. • Ensure adherence to project timelines and quality standards. • Ensure the reliability of applications and websites by implementing Agile testing methodologies.• Meet business objectives by accurately entering data into the CRM system to ensure data integrity and completeness to support decision-making processes. • Collaborate with Project Leads and IT team members to resolve client issues efficiently to ensure effective problem-solving and client satisfaction. عرض أقل

  • Enterprise Resources Planning Specialist

    Jun 2022 - Feb 2024

  • Team Leader

    Apr 2021 - May 2022
• 

  Red Event Services LLC

  Jun 2022 - Sept 2022

  Sales and Exhibition Manager

  • Saudi Falcon and Hunting Exhibition 2022 project.• Follow up with the customers who want to participate in the exhibition by doing meetings and sending space booking forms and exhibition brochures.• Monitoring the exhibition data by checking the daily updates from the team in different sections.• Collaborated with team members to achieve target results.

• 

  Verb

  Sept 2022 - Oct 2022

  Assistant Project Manager

  • Misk project.• Ensuring the reliability of work by monitoring the implementation of client's requirements.• Point of contact between the project manager and the designer, operation.

• 

  Arabian Shield Cooperative Insurance Company

  Mar 2024 - now

  Senior Business Analyst

  • Ensure BRDs are comprehensive, clear, and aligned with project objectives by collaborate with stakeholders to gather and document business requirements. • Document the types of user inputs required at each stage of the customer journey, with identifying integration points with external systems or databases for data exchange.• Capture screenshots of each screen in the portal, include annotations or descriptions to highlight specific input fields, buttons, or navigation elements. • Create detailed use case diagrams to illustrate system functionalities and interactions. • Analyze, troubleshoot, and resolve tickets within defined SLAs to minimize impact on operations.• Participate in testing activities for product testing to validate system functionality, data integrity, and user acceptance.• Conduct meetings with internal departments to understand their requirements and pain points. Collaborate with stakeholders to identify best practice solutions for CRM system enhancements. عرض أقل