George Magdy

Experience

• 

  TOBYA Boutique Hotel- Taba

  Oct 2004 - Feb 2005

  Accounting Assistant

  • Prepare and verify daily reports. • Prepare daily income/sales and prepare daily journal entry • Prepare daily deposits of ticket sales receipts • Reconcile bank account for ticketing office • Communicate with ticketing managers and others working on the ticketing systems problems • Compile monthly reports • Investigate and collect returned items • Maintain returned check account • Maintain chargeback account • Prepare monthly balance sheet schedules

• 

  Vodafone

  Feb 2005 - Oct 2009

  • Support & handle all inbound and outbound contacts for the MNC end users and the authorized after working hours of Accounts Management.• Support Accounts Management queues back-office.• Support Accounts Management queues in calls and transactions during peak times, promos launch and out bound campaigns.• Support Account Management in piloting new services and activities.• Provide Vodafone Egypt Authorized/MNC end users customers with all required information related to the company products and services.• Follow up all customers’ related issues and provide timely feedback to Vodafone Egypt Authorized/MNC end users Customers.• Adhere to Customer Operations Department policies and procedures.• Provide customers with right recommendations and actions.Perform standardized activities and tasks efficiently and effectively.• Act as the primary point of contact with our corporate sales team & top corporate accounts.• Handle the day-to-day interactions and solving any problem related to any company’s account.• Implement high quality standards of Customer Service for the corporate segments in order to exceed their expectations and to assure their satisfaction.• Communicate between various sections within the department to facilitate the flow of work and to ensure maximum service to the corporate customers.• Prioritize and achieve multiple tasks, establish and meet deadlines.Manage the ongoing customer relationship with the customers. Show less • Answer inbound calls from sales department (direct & In direct sales agents), dealers.• Responsible for activating new post paid lines as well as post paid data lines.• Provide our customer with full information about services, IVRs and responsibilities for their payments.• Acting as the first line support form froud cases by searching about any suspension nonpayment history from the repeated offender application. • Audit post paid contracts for existing and new customers.• Handle all consumer activation team tasks like (floor duties, demo lines, business support.  One of the members in the MNP poaching team that responsible for reviewing and validate Mobnile customers post paid bills and activate the lines under Vodafone umbrella. Show less • Answer inbound calls as well as assist customers who have specific inquiries. • Build customer’s interest in the services and products offered by the company. • Provide personalized customer service of the highest level. • Update the existing databases with changes and the status of each customer/prospective customer. • Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties. • Follow up the calls of the client with clerical duties which includes faxing, as well as liaising with other departments. Show less

  • CC Senior Representative MNC

    Jun 2007 - Oct 2009

  • CC Consumer Activation Representative (TLS)

    Jul 2006 - Jun 2007

  • Call Center Representative Agent

    Feb 2005 - Jul 2006
• 

  Vodafone

  Oct 2010 - now

  ● Researching the needs of "Vodafone Global Enterprise" segmented companies and organizations and learning who makes decisions about purchasing through attending conferences, meetings, and industry events in a regular basis.● Maintaining fruitful relationships with existing clients through handling day-to-day requests and complaints and 360 communication level with Vodafone internal departments.● Planning and overseeing new marketing initiatives.● Pitching products and/or services, and developing quotes and proposals.● Preparing PowerPoint presentations and sales displays.● Process and close monitoring clients payment, refunds and review account adjustments, resolve client discrepancies and short payments, small balance write off, delinquency notices, customer reconciliations and processing credit memos.● Reconcile client disputes as they pertain to payment of outstanding balances that are due Show less • Act as the primary point of contact with our corporate sales team & corporate accounts.• Handle the day-to-day interactions and solving any problem related to any company's account.• Implement high quality standards of Customer Service for the corporate segments in order to exceed their expectations and to assure their satisfaction.• Communicate between various sections within the department to facilitate the flow of work and to ensure maximum service to the corporate customer.• Prioritize and achieve multiple tasks, establish and meet deadlines.• Manage the ongoing customer relationship with the customers. Show less

  • Senior Enterprise Account Manager

    May 2024 - now

  • Account Manager Direct Sales

    Nov 2018 - Apr 2024

  • Senior Enterprise Account Manager

    Oct 2010 - Oct 2018