Francis Salamanca

Experience

• 

  San Jose Jazz

  Nov 2015 - Feb 2020

  Managed daily administrative tasks to ensure the Marketing department runs smoothlyConduct market research to identify new opportunitiesGather and analyze consumer behavior data (e.g. web traffic and rankings)Create reports on marketing and sales metrics, like conversion ratesAssist with organizing promotional eventsCoordinate with the Marketing Design and Content teams to create advertising material (e.g. brochures and newsletters)Keep organized records of marketing metrics and results of past campaignsPrepare regular sales forecasting reportsMonitor competitors’ marketing activities Show less

  • Production Coordinator

    Mar 2017 - Feb 2020

  • Marketing Associate

    Nov 2015 - Mar 2017
• 

  AV Solutions International

  Mar 2018 - Feb 2020

  Audio Visual Technician

  The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. Team Members in this role have at least one Level 1 Specialty. This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.Key Job ResponsibilitiesEquipment Operation• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.• Troubleshoots technical issues and resolve problems quickly as they arise.• Complies with all Company security and safety measures.• Ensures equipment is secure from theft and/or damage when in use.Customer Service• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.• Maintains a positive relationship with all clients through effective communication.• Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.• Understands and fosters the hotel/client relationship.Training/Staff Development• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.Event Supervision• Performs advanced work (pre/during/post event) with operations team members.• Supervises and directs other technicians during an event.Equipment Maintenance• Assists team with proper security, storage, transportation, and maintenance of equipment.• Performs inventory and forecasting of equipment needs. Show less

• 

  Avidex

  Feb 2020 - Aug 2022

  On-Site Support Technician - Level 2

  Audiovisual On-Site Customer Support Technician for Stanford Health Care and Stanford University School of Medicine.Zoom Admin for Stanford Health Care employee accounts and overseeing large scale account migration from University to Healthcare specific Zoom accounts.Understand and demonstrate advanced networking skills such as audiovisual control systems, setting up audio and video conferencing systems, setting audio gain stages and adjusting common audio equipment and video display systemsPerform systematic and high-quality diagnostic troubleshooting, testing, repair and adjustment to integrated audiovisual systems.Provide preventive maintenance such as re-install, modify, repair load and troubleshoot AV equipment and control systemsDevelop and test audio/visual communication platform solutions for end users in the Medical field including Medical Professionals, Administrative Staff, Patients, and their Friends/Families. Show less

• 

  Stanford Health Care

  Aug 2022 - now

  Senior Communication Technologies Engineer for Stanford Medicine (Stanford Health Care and Stanford University School of Medicine). Based on-site at Stanford Hospital and providing support to Hospital Medical Staff, Support Staff, and Administrative/Executive Staff. Striving for excellence in patient care in use of our communication/collaboration technologies. Responsible for Videoconferencing Technologies, Audiovisual Hardware including Digital Signage and Overhead Paging/Speakers throughout the Main Hospital and Campus sites. Administrator for Zoom/Webex providing support for in-person and hybrid/virtual events. On-call support for technical escalations and server patching. Coordinator for Large Org-wide events including All Hands and Management Meetings. Show less

  • Senior Communication Technologies Engineer

    Feb 2025 - now

  • Communication Technologies Engineer

    Aug 2022 - Feb 2025