Terrence Tolson

Experience

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  Hu Hot

  Aug 2006 - Feb 2013

  Shift Supervisor

  Supervise day/night shift of a crew between 10-20 employees. Responsible for maintaining good customer-employee relations, de-escalation of disgruntled customers/employees, appropriate working environment, and maintain an accurate account of monetary nightly close out.o Effective de-escalation techniques to improve employee work atmosphere and team cohesion.o Proper team building skills to ensure a proper atmosphere for accomplishment of job description

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  U.S Army National Guard

  Jan 2008 - now

  Advise and assist the commander on different electronic warfare operations. Use of electromagnetic and directed energy to control the electromagnetic spectrum (EMS) to defeat the enemy through planning, coordination, integration and execution of electronic attacks (EA), electronic protection (EP) and electronic warfare support (ES). Work with other staff participants to provide impute in the ability to complete mission at hand. Develop courses of actions to protect against potential electronic attacks that would impede the ability to complete specific tasks.o Trainer of new electronic warfare support techniques Show less Supervise 3-6 soldiers that provide Commanders/Direct Supervisors intelligence updates, threat and weather briefs. Develop specific courses of action to threats inside/outside the state of Montana that will allow Commanders/Direct Supervisors to make an effective decision for completion of the mission with the safety of soldiers in mindo Experience in team leadership, with effective skills in team building and team cohesion.o Effective team scheduling with proper time management to get the mission complete on time. Show less

  • Electronic Warfare NCO

    Jul 2017 - now

  • Intelligence Analyst NCOIC

    Jan 2008 - Sept 2017
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  Black Knight Security

  Jun 2011 - Feb 2013

  Armed Security Officer

  Provide Armed Security for personnel, private and public events throughout the state of Montana with an emphasis in the city of Missoula. Ensure event safety from outside sources as well as participants, provide first response medical care if necessary, de-escalation of any individuals that are part of the event to ensure safety and security for the participants.o Effective de-escalation techniques to insure intrapersonal customer relations are safe and pleasurable during the event.o Knowledge of self-defensive techniques, to maintain protection to one’s self and other officers. Show less

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  Missoula Correctional Services

  Mar 2014 - Mar 2016

  Misdemeanor Supervision Officer

  Meet with offenders who are involved with the criminal justice system. Assess problem areas,including alcohol, drugs, domestic violence, mental health, and history of non-compliance with Court ordered conditions. Submit reports to the Court, including sentencing alternatives, proposed revocation actions, or changes to current sentencing conditions. Provides supervision of offenders on probation and enforces Court ordered terms of probation.o Meets with adults on a regular basis and coordinates with the family, school, and other agencies to ensure the offender’s compliance with Court orders.o Schedules urinalysis testing, office visits, or other services to ensure offenders’ compliance.o Ensures that offenders complete community service, pay restitution and Court fees, and meet other obligations in a timely manner.o Conducts home visits and searches of offenders and their personal property.o Confronts and redirects inappropriate behavior and attitudes.o Holds offenders accountable for any violations by imposing sanctions and/or filing probation violations.o May facilitate placement into correctional facility, treatment facility, or other out of home placement.o Collaborates with other professionals to ensure that offender’s needs are met.o Maintains case notes of all contacts involving offender. Show less

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  Lowe's Companies, Inc.

  Mar 2016 - Apr 2017

  Department Manager of Building Material and Lumber

  Manage the department of Lumber and Building Materials, my main job is to ensure exceptional customer service and safety, by having proper time management and equal delegation of employees within the department. Perform safety checks within the department to maintain safety as the highest priority for customer and employees. Along with providing customer service, overseeing the sales of the department and make sure that sales objectives are met or exceeded and is also responsible for making strategy plans to maximize sales. Monitor and develop employees training programs to ensure they have the most updated training to exceed performance standards. Assurance that his staff are performing their jobs according to the company’s operational policies and procedures, and must be a model in delivering world-class customer service to Lowe’s customers. o Forklift operator and Ensure safety for both employees and customerso First line supervisor and first person to de-escalate tension with customer and employee relationship to reassure exceptional customer care Show less

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  Cabela's

  Apr 2017 - Feb 2018

  Expertise Trainer

  Training manager that is responsible for status updates and reporting of training completion within their respective department. Responsible for the facilitation of various training within the store, training are relevant to peak shopping season; but could include training on systems, product, sales, service, compliance, etc. Training is developed in accordance to the highest of safety standards and to provide the highest of retention of knowledge. Training may include face-to-face small group, face-to-face large group, computer based, role playing, demonstrations, etc. Trainers are active with all communication regarding training available or required for the retail store. Assists in validating that training is occurring and training principles are being learned/utilized. Trainers ensures that all training within the store is organized and that requirements and requests are understood by store leadership, current employees, and new hires.o Imaginative in Team Building and Organized Training Show less