Adegoke Agoro

Experience

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  MTN

  Jan 2014 - Mar 2014

  IT Support Engineer

  Key Responsibilities• Installed and configured computer hardware, software, and peripherals, including networks and printers, to support organizational operations.• Implemented and maintained security protocols, including firewalls and antivirus software, to protect against unauthorized access and cyber threats.• Installed and updated software applications and network systems to keep technology current and functional.• Monitored and maintained computer systems and networks to ensure optimal performance and availability.• Implemented and managed backup and disaster recovery plans for critical data and systems, ensuring data integrity and rapid recovery in case of failure. Show less

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  Virtual Nigeria

  Jul 2014 - Apr 2015

  Linux System Administrator

  Key Responsibilities• Administered and maintained Linux operating systems, on both servers and workstations to ensure optimal performance and reliability.• Administer privilege access management solutions, ensuring secure and controlled access.• Managed user accounts, permissions, and access controls to enforce system security and safeguard sensitive data.• Implemented and maintained system security measures, including firewalls, intrusion detection systems, and encryption protocols, to protect against unauthorized access and cyber threats.• Performed regular system updates, patching, and backups to maintain system performance and ensure data integrity.• Conducted system performance analysis to identify and address potential bottlenecks and ensure optimal system operation. Show less

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  IHS Towers

  May 2015 - Dec 2022

  IHS Towers, Network Surveillance Specialist

  Key Responsibilities• Configured and maintained network hardware, including switches, routers, and other network devices, to ensure optimal performance and connectivity.• Proactively monitored and managed over 3,000 MTN Nigeria base stations and fiber links using OSS tools, including Huawei iManager M2000, Ericsson OSS, ZTE Netnumen, and ZTE i-Manager.• Conducted real-time surveillance across 2G, 3G, WiMAX, and 4G/LTE networks to identify and resolve power-related faults, performance issues, and alarms.• Utilized ticketing systems to track, escalate, and resolve network incidents, ensuring timely and effective resolution of issues.• Implemented process improvements to enhance network uptime and operational efficiency, contributing to a more stable and reliable network infrastructure Show less

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  The University of Salford

  Jan 2023 - May 2024

  University of Salford, Student, MSc (Distinction)

  Key Responsibilities• I developed expertise in identifying and mitigating advanced cyber threats, including Advanced Persistent Threats (APTs), malware, and Distributed Denial of Service (DDoS) attacks.• Gained practical experience using tools such as Wireshark, HxD, Scalpel, and Autopsy for conducting digital investigations. Performed detailed forensic analyses to uncover digital evidence and trace cyber incidents.• Became proficient in incident response planning, detection, and handling, including the use of intrusion detection and prevention systems (IDS/IPS) to monitor and defend against security breaches.• I gained a strong understanding of network security principles, including TCP/IP, encryption, and network protocols. I became proficient in configuring SSH servers for secure remote connections. Show less

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  CyBlack

  May 2024 - Oct 2024

  Cyber Security Analyst

  Key Responsibilities• Implement and manage Azure security features, including role-based access control (RBAC), network security groups (NSGs), and Azure Security Center.• Manage the company's Microsoft 365 environment, ensuring optimal configuration and security.• Evaluate cloud security architectures and best practices to safeguard data and applications hosted in cloud environments.• Developed security policies and procedures based on industry best practices and compliance requirements, improving security readiness by 40%.• Prepare detailed security assessment reports, including findings, risk assessments, and recommended mitigation strategies.• Administer and maintain company servers, ensuring 99.9% uptime by proactively monitoring system performance and performing regular updates. Show less

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  Johnson Controls

  Oct 2024 - now

  Customer Service Advisor

  Key Responsibilities• Scheduling and Dispatching: Organize routine service visits and dispatch callouts, effectively managing engineers' diaries to ensure optimal productivity.• Documentation: Complete necessary documents, such as permits, to facilitate planned works and maintain accurate records.• Customer Interaction: Serve as a primary point of contact for national customers, providing first-class service via phone and email for planning and administrative queries.• Coordination: Collaborate with various departments, including Sales, Billing, Facilities Management Helpdesk, and the Subcontractor team, to deliver high levels of customer service.• Diary Management: Adjust schedules to accommodate engineer absences or emergency works, ensuring minimal disruption to service delivery. Show less