Daniel Engrin

Experience

• 

  Accenture

  Jul 2008 - Apr 2019

  • Planned and executed knowledge transfer from clients to Accenture• Ensured all relevant accesses are in place for all the resources to accomplish seamless day to day activities• Co-ordinated with process trainers for all remote training sessions and ensured all assessment results are consolidated and sent to clients• Prepared status update presentations to all stakeholders, recorded minutes of the meeting, and followed up until the closing of all actions• Highlighted risks duly to all stakeholders and escalated when necessary• Assess, Analyzed, and develop documents and implemented changes based on change requests• Developed and maintained strong MOS with all Stakeholders• Sent regular updates to all stakeholders on transition progress status• Plan and Manage seat capacity and report utilization to management on a day-to-day basis• Work technology team for access provisioning, and review all access requests before raising provisioning requests to avoid SOD conflict• Procure and deploy all technologies for new projects Show less • Handled invoice processing team under O2C tower, which had four sub-processes – bunker billing, bulk billing, miscellaneous billing, and customer setup. Transitioned delivery reconciliation process from client location under R2R tower which involved fuel reconciliation and inventory control for one of the leading oil and gas businesses in the US region. • Managed team members and escalations• Prepared weekly and monthly dashboards for client review• Train new members, Perform quality assessment• Update OPEX documents and Process SOPs Show less

  • Transformation and Transition Project Manager

    Feb 2015 - Apr 2019

  • TEAM LEAD/SENIOR ANALYST (O2C & R2R)

    Apr 2011 - Jan 2015

  • SENIOR ASSOCIATE (BANKING AND MORTGAGE)

    Jan 2009 - Mar 2011

  • ASSOCIATE (CUSTOMER SERVICES BPO)

    Jul 2008 - Dec 2008
• 

  Honeywell

  May 2019 - Sept 2022

  Program Manager - RPA

  • Planning and executing RPA initiatives for the finance organization• Create MOS with stakeholders, record minutes of the meeting, and follow up on actions• Ensure all RPA projects are delivered in accordance with the defined Honeywell framework and ensure all project documents are updated in the repository for audit• Leading a team of solution architects and BOT developers through the planning and execution process. Ensure the project is delivered as per agreed timelines• Work with application owners for access provisioning of all the required applications well ahead of time, follow-up, or escalate until closure• Driving regular stand-up project meetings and ensuring adherence to project milestones and sub-tasks• Track risks/issues and escalate to business as needed• Ensure all necessary tollage approvals are in place and are updated in the repository• Work with the business team closely during user acceptance testing, integration, and deployment• Review and Assign support tickets to the team members• Handle escalations by conducting meetings with the stakeholders and providing a regular updates to the stakeholders on the ticket status• Conduct performance review meetings and 1-1 for the team members. Review progress and provide feedback• Maintain BOT calendar to ensure resources are planned during month-end, Qtr. End and Yearly activities• Maintain BOT capacity utilization tracker to ensure the number of virtual machines and used and plan capacity for new BOT deployment• Work closely with the SOX audit team during a yearly audit by submitting all required documents and providing a walkthrough of SOX audit management methodology for RPA• Work with project managers, solution architects, and developers during deployment and handover to ensure a smooth transition from developer to support team member Show less

• 

  Cognizant

  Sept 2022 - now

  Manager - Projects

  • Manage billing for a T&M based billing project with the annual revenue of $ 3 Mn. • Prepare forecast, track the billing against the forecast. Raise a flag if any risk foreseen that would hamper the monthly profits• Provide monthly action plan to increase profits and CP%. Work closely with finance team at practice level to understand if there is any revenue leakage• Provide end to end RPA BOT operations support for 90+ BOTs in 24/5 model by driving and maintaining incident and Knowledge management as per cognizant and client agreed ITIL standards through BMC Helix application• Participant during all major incidents and present RCA post closure of major incident• Provide weekly updates to the client on program level and incident level updates and work on suggested feedbacks if any• Prepare and present during Quarterly business review to all the business user on their respective business based on their functions. Collect feedback and work on necessary actions plans Show less