Paulo Nagy

Experience

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  Nortel Networks

  Jan 1997 - Jan 2000

  • ETAS Support Specialist

    Jan 1997 - Jan 2000

  • ETAS Support Specialist

    Jan 1997 - Jan 2000
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  LogicaCMG

  Jan 2001 - Mar 2005

  Payment solutions, such as Pre Paid, SMSC Online billing, SMSC, E-Mail Gatways, SMS Solutions. Customer support across Latin America.

  • Support Engineer

    Apr 2001 - Mar 2005

  • Support Engineer

    Jan 2001 - Jan 2005
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  Ericsson Brasil

  Jun 2005 - Jun 2015

  Managed Services Transformation Manager

  Member of Managed Services Transformation staff at Ericsson Brazil until Jun/2015.The main focus is delivery MS Contracts on RLAM. Also support for MS EP in MS deals for Mobile and Fix line Operators. Vast experience in O&M of live Mobile networks including Service Layer. NOC management and Support Teams for mobile networks.Assignments such as: Feasibility Study and Due Diligence for Mobile and Fixed Operator, including NOC, Field Services and IS/IT.Transition and Transformation Manager, for MS projects in and out of the RLAM.Highlighted Competences:Managed Services Contract DeliveryMS Operations Establishment, Transition & TransformationFeasibility Study and Due Diligence for Mobile and FixOps Manager for O&M in Ericsson and 3PP Networks Show less

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  Huawei Brasil

  Mar 2016 - Jan 2017

  Managed Services - Service Delivery Manager

  Responsible for the service delivery management at TIM Brazil OCS (On Line Charging System) contractDetermine and document requirements for new or changed services in SLRs and manage and reviewthem through the Service Lifecycle into SLAs for operational services. Monitor and measure serviceperformance achievements of all operational services against targets within SLAs. Produce servicereports. Conduct service review and instigate improvements within an overall Service Improvement Plan(SIP). Review and revise SLAs, contracts, and any other underpinning agreements. Maintain and operateprocedures for logging, acting and resolving all complaints and logging and distributing compliments.Make available and maintain up-to-date SLM document templates and standards. Show less

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  VOXLINE Contact Center

  Jul 2017 - Jan 2020

  IT Delivery Manager

  Responsible for ensure the servisse delivery to all customers, internal and externa. Project management of new integration and solutions for external customers with in CRM, Database, Voice and Data network. Part of the role is also to ensure servisse level targets are achieved and exceeded whist minimizing delivery and collection costs in line with budget and customer expectations. In additional to this, manage all IT internal projects with external vendors and internal Solution Architects in order to achieve the delivery of most ideal solutions for both company and customers with in service, software and hardware specifications. Show less

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  Afiniti

  Jan 2020 - Sept 2021

  Technical Account Manager
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  EIS Ltd

  Sept 2021 - Oct 2023

  IT Manager
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  Genesys

  Oct 2023 - now

  CSS