Emily Cates, SHRM-CP

Experience

• 

  Bespoke Theatricals

  Jun 2013 - Jul 2013

  Stage Management Intern
• 

  The Old Globe

  Aug 2013 - Nov 2013

  Dr. Seuss' How The Grinch Stole Christmas The Last Goodbye

  • Production Assistant

    Oct 2013 - Nov 2013

  • Production Assistant

    Aug 2013 - Oct 2013
• 

  Bespoke Theatricals

  Nov 2013 - Dec 2013

  Production Assistant
• 

  Broadway Cares/Equity Fights AIDS

  Feb 2014 - Mar 2014

  Assistant Stage Manager
• 

  The Few by Samuel Hunter

  Mar 2014 - Jun 2014

  Assistant Stage Manager
• 

  Bedbugs The Musical

  Jul 2014 - Nov 2014

  Production Stage Manager
• 

  New York City Center

  Oct 2014 - Nov 2014

  Assistant Stage Manager
• 

  The Old Globe

  Dec 2014 - Dec 2014

  Production Assistant
• 

  Dodger Properties LLC

  Jan 2015 - Feb 2015

  Production Assistant
• 

  La Jolla Playhouse

  Feb 2015 - Mar 2015

  Production Assistant
• 

  Matilda The Musical - US National Tour

  Mar 2015 - Feb 2016

  • Head Child Guardian

    Sept 2015 - Feb 2016

  • Sub Stage Manager

    Mar 2015 - Feb 2016

  • Child Guardian

    Mar 2015 - Sept 2015
• 

  Project Runway

  Jun 2016 - Sept 2016

  Production Assistant
• 

  NBCUniversal Media, LLC

  Jun 2016 - Jun 2016

  Production Assistant
• 

  Small Mouth Sounds - Off-Broadway

  Sept 2016 - Oct 2016

  Assistant Stage Manager
• 

  Showtime Networks Inc.

  Nov 2016 - Nov 2016

  Costume Production Assistant
• 

  The King and I - 1st National Tour

  Jan 2017 - Aug 2017

  Assistant Stage Manager

  In this position, I partnered with the creative and production teams to realize and execute a shared creative vision. I managed personnel backstage during each live performance, ensuring seamless completion of all backstage tasks. I called productions cues for all technical elements during each live performance, in alignment with production creative standards. My contributions included: • Implemented a standardized system for distributing daily production notes to department heads, guaranteeing expeditious delivery of all production elements.• Ensured regulatory compliance, adherence to union/talent contractual obligations and safety of working conditions for all employees. Show less

• 

  Baseline Theatrical

  Aug 2017 - Dec 2017

  Company Manager
• 

  Bunim Murray Productions

  Feb 2018 - Feb 2018

  Production Assistant
• 

  Tony Awards

  Apr 2018 - May 2018

  Ticketing Manager
• 

  Skintight - Off-Broadway

  May 2018 - Aug 2018

  Company Manager
• 

  Bat Out of Hell - 1st National Tour

  Aug 2018 - Nov 2018

  Associate Company Manager
• 

  Jay Armstrong Johnson, Inc.

  Oct 2018 - Oct 2019

  Producer/Production Manager

  As Producer/Production Manager, I managed comprehensive travel and talent scheduling, including booking artists, coordinating with concert venues, and organizing press events. Identified and secured investment opportunities and financing to cover production costs.• Co-produced annual and regional concert events with producer and performer, Jay Johnson.• Analyzed data and evaluated audience engagement and demographics to forecast future sales and income potential. • Influenced and executed creative decisions related to show design and concert lineups. Show less

• 

  101 Productions, Ltd.

  Nov 2018 - Jul 2019

  Management Associate

  In this role, I facilitated the advancement of future and ongoing theatrical productions by coordinating travel, visa arrangements, and embassy appointments for talent. Oversaw all hospitality services and managed transportation logistics for VIP and celebrity clients. Organized weekly producer meetings, ensuring accurate recording and distribution of meeting minutes.• Executed challenging, high-demand or high-priority tasks and responsibilities, demonstrating resilience and adaptability in a dynamic office environment.• Drafted and reviewed contracts for actors, crew members, and administrative personnel for Broadway productions of Pretty Woman, Head Over Heels, Burn This and Frankie and Johnny in the Clair de LuneHead Over Heels - BroadwayPretty Woman - BroadwayBurn This - BroadwayFrankie & Johnny in the Clair de Lune - Broadway Show less

• 

  Little Shop of Horrors - Off-Broadway

  Jul 2019 - Oct 2019

  Company Manager

  In this position, I administered show budget, managed payment for weekly show bills, and monitored invoice payments through QuickBooks. Established/maintained open communication and conflict resolution best practices with company members and theatre staff.• Operated and oversaw a unionized environment, effectively balancing the stipulations and requirements of five unions with the demands of venue and show management.• Acted as the Administrative Support Specialist for all performers and VIPS’s, overseeing the design and setup of dressing rooms, coordinating transportation arrangements, and managing VIP ticket orders.• Organized publicity and celebratory events with the press and marketing teams.• Onboarded 100+ employees, ensuring compliance with all rules and stipulations contained in union and talent contracts.• Managed precise tax records, processed weekly payroll and benefits remittances, and ensured compliance with relevant regulations and standards. Show less

• 

  Nordstrom

  Dec 2019 - Jul 2021

  Sales Associate

  Here I exceeded sales targets and client expectations, delivering exceptional service in the jewelry and accessories departments. Cultivated and maintained strong customer relationships while assisting clients in selecting the appropriate merchandise.• Resolved customer inquiries and issues with a focus on delivering exceptional service and achieving high satisfaction rates.• Conducted training for new employees in company SOP’s on the sales floor.• Processed, fulfilled, and shipped 20-30 online and in-person customer orders, each day, while balancing service to customers on the sales floor. • Completed daily, monthly/yearly inventory audits to ensure accurate count and inventory integrity.• Cultivated in-depth knowledge of fashion trends and forecasts to effectively inform customers and enhance confidence in purchasing choices. Show less

• 

  Pixster Photo Booth Rental

  Jun 2021 - now

  Director of Operations & HR Manager (January 2023 - Present)Operations Manager (June 2021 - January 2023)In my current role, I oversee operational and human resources functions to drive optimal outcomes for company. I collaboratively partner with regional and nationwide production managers to ensure sales and production goals are met while sustaining alignment with company standards and process improvement initiatives.• Shape qualified employee teams by leading staffing process, including interviews, hiring, onboarding, and offboarding.• Reinforce staff knowledge of policies and SOPs by creating and leading training courses at company summits.• Conduct periodic audits of company policies and onboarding procedures to ensure compliance with Arizona, California, Illinois, and Texas state and local laws, executing any necessary changes.• Process biweekly payroll and benefits administration (health, retirement, and vacation) for 200 employees across four states.• Deliver event management throughout the company’s six territories. Show less

  • Director of Operations & HR Manager

    Jun 2021 - now

  • Operations Manager

    Jun 2021 - Jan 2023