Amal Kolthoum

Experience

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  Union National Bank

  May 1999 - May 2001

  Customer Services Officer

  As a Customer Services Officer at Union National Bank, I played a vital role in ensuring exceptional customer experiences and satisfaction. I was responsible for providing efficient and professional service to customers, addressing their inquiries, resolving issues, and offering appropriate solutions.In this role, I honed my communication skills by effectively listening to customers, understanding their needs, and providing clear and concise information regarding banking products, services, and procedures. I demonstrated empathy and patience when dealing with customer concerns, ensuring that their questions were answered, and their problems were resolved in a timely manner.Handling customer transactions, such as deposits, withdrawals, and account inquiries, was a crucial part of my responsibilities. I maintained accuracy and attention to detail to ensure seamless processing and adherence to banking policies and regulations. Furthermore, I effectively utilized the bank's systems and tools to update customer information, track service requests, and facilitate account maintenance.In addition to my customer-facing responsibilities, I collaborated closely with team members and other departments within the bank. This cooperation allowed me to provide seamless service and support to customers while maintaining strong internal relationships.Overall, my experience as a Customer Services Officer at Union National Bank equipped me with excellent communication skills, problem-solving abilities, and a thorough understanding of banking operations. I gained valuable experience in delivering exceptional customer service, handling financial transactions, promoting banking products, and effectively resolving customer issues. Show less

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  Dubai Islamic Bank

  May 2011 - Jul 2014

  Senior Customer Services Officer

  As a Senior Customer Services Officer and Acting Branch Manager at Dubai Islamic Bank, I had the privilege of serving in a multifaceted role that demanded both leadership and exceptional customer service skills.Additionally, I had the opportunity to assume the responsibilities of an Acting Branch Manager. In this role, I successfully oversaw branch operations, ensuring smooth and efficient functioning on a day-to-day basis. I managed a team of dedicated banking professionals, providing guidance, support, and motivation to drive their performance and achieve organizational goals. I implemented effective strategies to enhance operational efficiency, streamline processes, and improve customer satisfaction.As an Acting Branch Manager, I embraced a leadership role, making critical decisions, delegating tasks, and ensuring compliance with banking regulations and policies. I effectively managed financial transactions, monitored cash flow, and maintained accurate records. My strong organizational skills and attention to detail played a crucial role in achieving operational excellence and meeting key performance indicators.Throughout my tenure at Dubai Islamic Bank, I received recognition for my outstanding contributions and commitment to delivering exceptional service. I consistently exceeded targets, received positive feedback from customers, and fostered a culture of teamwork and collaboration within the branch.My experience as a Senior Customer Services Officer and Acting Branch Manager at Dubai Islamic Bank has not only equipped me with a comprehensive understanding of banking operations and customer service principles but also honed my leadership and managerial skills. I am grateful for the opportunity to have made a positive impact on the bank's success, and I am confident that the skills and experience gained during this role will continue to serve me well in my professional journey. Show less

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  Higher Colleges of Technology

  Aug 2014 - now

  Senior Officer-Industry Liaison

  As a Senior Officer-Industry Liaison at HCT (Higher Colleges of Technology), my role is focused on bridging the gap between the academic world and the industry. I play a crucial role in facilitating partnerships and collaborations between HCT and various companies and organizations.One of my key responsibilities is to establish and maintain strong relationships with industry professionals, businesses, and employers. I actively network and engage with key stakeholders, attending industry events, and participating in relevant forums and conferences. By building and nurturing these connections, I facilitate valuable opportunities for collaboration, knowledge exchange, and internships for HCT students.In collaboration with academic departments, I contribute to the development of industry-focused programs and curriculum. I work closely with faculty members to identify industry trends, emerging skill requirements, and industry best practices. This information is utilized to ensure that the education and training provided at HCT are aligned with the evolving needs and demands of the industry.Additionally, I actively seek out and promote work-integrated learning opportunities, such as internships, cooperative education, and apprenticeships, for HCT students. I collaborate with industry partners to design and implement these programs, providing students with real-world experience, hands-on training, and exposure to industry practices.Overall, as a Senior Officer-Industry Liaison, my role is to forge and nurture connections between HCT and the industry, aligning education with industry needs, facilitating collaboration, and enhancing the employability of HCT students. By bridging the gap between academia and the industry, I contribute to the overall success of HCT and the career development of our students. Show less