Timothy William Delin

Experience

• 

  Novelship

  Apr 2020 - Jul 2020

  Business Development Intern

  • Conducted market research and assisted on planning the market penetration strategy with the Indonesian Head Manager, resulted in acquiring 3 of the biggest streetwear resellers in Indonesia• Brought a total of 1500 items listed on Novelship’s platform which valued over SGD 250,000 by acquiring 7 sneaker and streetwear resellers around South East Asia • Assisted the product development team on planning and launching features for Novelship’s platform by collating partner sellers’ feedbacks• Improved efficiency of converting a merchant into a partner seller up to 25% by creating a training document on how to manage their sales account in Novelship Show less

• 

  XinCap Group

  Jan 2021 - May 2021

  Venture Builder

  • Acquire more than 100 potential leads from several countries showing interest in our portfolio company product by launching Facebook advertisements • Identify business and investment opportunities by doing market research and analysis on identifying an existing trend and upcoming trends

• 

  Arrow

  May 2021 - Sept 2021

  Product Manager

  • Executed interviews with existing consumer and merchant to understand pain points of the stakeholders weekly to facilitate the Product Manager on organizing the next sprint• Researched on the customer behavior in Singapore and liaised with the UI/UX designer and Front-End engineering team to execute A/B testing on the product, leading to a higher clickthrough rate (CTR) compared to competitors • Planned and developed Product Requirement Documents for an automatic merchant settlement report feature that reduces the number of inbound assistance call regarding settled payment by 100%• Provided the Product Manager on scoping the feature requirements and designing user stories and requirements for the feature called “customer link” which allows merchant to speed up their transaction by 25% Show less

• 

  Yara International

  Dec 2021 - May 2022

  Product Owner

  • Rolled out an online marketplace for 60 retailers and 3000 farmers in Indonesia, resulting in a total of GMV worth 10 million Indonesia Rupiah within 2nd quarter of 2022• Launched a new marketplace for retailers and farmers in Indonesia and Kenya within 2 quarters by gathering and reviewing user problems and product requirements from a regional customer-facing team• Upgraded data collection and data visualization process, leading to a reduction in time taken to share data insights report to India, Indonesia, Kenya, and Thailand business unit by 50%• Assisted the Product Owner in gathering insights from interviews and surveys conducted by the user research team to find suitable enhancements to the current product Show less

• 

  StaffAny

  Jun 2022 - Jan 2023

  Product Management Intern

  • Assisted the Indonesia sales team in converting a total deal of SGD 33,000 in Monthly Recurring Revenue (MRR) by enhancing Timesheet engine on calculating employees’ lateness, absence, and early clock out• Enhanced customer feedback flow to help account managers in managing VIP clients’ feedback, resulting in a more accurate prioritization process and quicker feedback response to account managers and VIP clients• Prevented multi-millionaire food & beverage industry companies from churning with StaffAny by revising Leave engine on calculating a staff’s carried forward and adjusted leaves and Leave report to show more data points• Conceptualized and designed product onboarding flow for new joiners, reducing 50% of time taken for new joiners to understand primary core product and improving onboarding effectivity by 66% Show less

• 

  Singtel

  Jul 2023 - now

  • Technical Product Owner

    Jul 2024 - now

  • Product Manager

    Jul 2023 - Jul 2024