Ashlee Jones

Experience

• 

  Ramona Bakery

  Jun 2008 - Jan 2009

  Keyholder

  •Opened storefront daily and ran the retail operations•Maintained inventory levels and handled special orders•Performed various tasks to assist the baker, including cake decorating and basic production •Responsible for maintaining the facility to health and safety codes

• 

  Whole Foods Market

  Jul 2012 - Jun 2015

  Associate Team Leader

  •Led a multi-department team of 50 team members to meet standards of excellence•Assisted with store openings and trained team members across the region •Worked with Store Leadership to ensure all financial goals were met, with a focus on reducing waste

• 

  Philz Coffee

  Jun 2015 - Jun 2019

  Store Lead

  •Led a team of 30 team members to create an unmatched customer experience at the Flagship location•Implemented development plans for the team which resulted in multiple promotions•Daily duties included growing sales, streamlining operations, team training, and pilot program participation

• 

  WeWork

  Sept 2019 - Aug 2020

  Community Manager

  •Led team at historic Golden Gate Theatre location and oversaw all hospitality, operations, and sales•Acted as the main onsite sales contact for contract commitments and renewals•Reduced churn by focusing on sales initiatives that increased customer retention

• 

  Taskrabbit

  Feb 2021 - now

  •Coach new Taskers 1:1 through their registration and onboarding experience. •Partner with the Task Logistics team to ensure every Tasker achieves their individual tasking goals. •Run a local community communication platform where demand alerts, product changes, etc. are communicated•Identify Taskers at risk of churn and conduct outreach to retain them•Conduct coaching sessions for Taskers with poor customer service/platform usage •Closely track performance of Tasker success key metrics for your markets. Understand and translate local trends to the Market Manager and Head of Tasker Success•Regularly share learnings, pitfalls, wins with the Tasker Success team to improve programs and/or create new ones Show less

  • Senior Partner Manager

    Dec 2023 - now

  • Senior Tasker Success Manager

    Oct 2022 - Dec 2023

  • Tasker Success Manager

    Feb 2021 - Sept 2022