Eric Pokoo - Aikins, CA

Experience

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  Prudential Bank Ghana

  Oct 2018 - Dec 2018

  Bank intern

  Enhanced Customer Experience through Proactive EngagementCollaborated with the customer engagement team to identify opportunities for improving the overall customer experience.Leveraged research and data analysis to uncover insights into customer preferences and expectations.Assisted in the implementation of customer-centric strategies, resulting in a 15% increase in customer satisfaction scores.

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  PKA Star Inv. Co. Ltd

  Feb 2020 - now

  Internal Auditor

  Enhanced Compliance & Governance ProcessesConducted comprehensive audits, ensuring 100% compliance with industry regulations and internal policies.Collaborated with cross-functional teams to develop and implement risk-based audit plans, aligning with annual goals.Recognized for maintaining up-to-date knowledge of regulatory changes and best practices, contributing to the organization's adaptability.Data-Driven Decision SupportLeveraged advanced data analysis tools to assess financial data accuracy, contributing to a 15% reduction in data discrepancies.Prepared insightful audit reports that highlighted process improvements, supporting executive decision-making.Collaborated with management to develop action plans based on audit findings, resulting in enhanced financial reliability. Show less

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  University of Cape Coast

  Oct 2020 - Oct 2021

  Teaching Assistant

  Enhanced Student Engagement through Interactive LearningPrepared and facilitated dynamic tutorials, seminars, and discussion groups, fostering active student participation.Collaborated with lead teachers to design and conduct group skills workshops, resulting in a 20% increase in student interaction.Supported Assessment Process & Student ProgressAssisted faculty in invigilating in-class and online tests, ensuring fair assessment conditions.Contributed to the marking process of assignments under faculty supervision, providing valuable feedback to students.Responded promptly to student queries regarding course material, enhancing their understanding and academic progress. Show less

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  Tips College

  May 2022 - now

  Tutor

  Empowered Diverse Learners through Engaging InstructionDesigned and delivered dynamic teaching modules on Business Law, and Business Management topics.Facilitated interactive study sessions, fostering students' comprehension of complex legal concepts and management principles.Utilized diverse teaching methods to accommodate students' linguistic and cultural backgrounds, resulting in a 95% student satisfaction rate.Provided Holistic Academic SupportServed as a dedicated Personal Academic Tutor (PAT), offering guidance and mentorship to students beyond class hours.Delivered personalized feedback on formative and summative assessments, fostering continuous improvement.Produced an award-winning ICAG student for business law, BMIS and overall best student for level 1 CA Exams. Show less

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  Centre for African Trade and Investment Policies

  Jun 2023 - now

  Associate

  Collaborative Financial Planning and EducationCollaborated with clients to evolve investment plans based on changing life circumstances and goals.Conducted informative sessions to educate clients about investment options and potential risks.Empowered clients to make informed decisions, resulting in increased client satisfaction and loyalty.