Jotsana Roopram

Experience

• 

  City Lodge Hotels

  Jul 2001 - Dec 2001

  Front Desk Coordinator

  • Guest reservations • Guest check-in and check-out procedures • Booked hotel rooms, prepared guest bills and processed payments • Handled guest complaints.

• 

  Table Art by Jotsana

  Jan 2002 - Jan 2014

  Sole proprietor

  Fruit displays and sculptures, table settings and table decor for private functions, weddings, engagements, parties and corporate events.

• 

  ICESA EDUCATION SERVICES

  Jan 2002 - Jan 2004

  Lecturer - ICESA School of Hotel and Catering

  • Conducted practical and theoretical lectures. • Assisted with the administrative duties of the school restaurant and academic department. • Assisted with the coordination of private functions. Subjects lectured: Culinary studies, Communication and Cultural studies, Food and Beverage practicals.

• 

  International Hotel School (Official)

  Feb 2004 - Feb 2008

  Displaying strong commitment to student success, I developed, implemented and administered work placement, providing direct support and guidance to establish students’ goals, including career planning and development advice to students. I liaised closely with the Managing Principal in identifying, researching and implementing new and innovative programs and work placements. Banking on my excellent interpersonal communication skills, I fostered strategic relationships with internal and external stakeholders to expand and improve work placement outcomes for students. Whilst continuously monitoring and reviewing work placement provision and the placement experience, I exercised an independent approach in reporting on and resolving student or host-related work placement problems in a timely manner.In this role, I also developed and delivered lectures and tutorials to full-time students and trainees using innovative teaching techniques; assessed the work and progress of students and provided timely and constructive feedback to facilitate positive learning outcomes. Show less • Coordinated Food and Beverage exhibitions (open to public). • Planned and co-ordinated curriculum-related events and visits.• Conducted theory lectures (Food and Beverage Service, Bar and Beverage Management).• Conducted tutorials and short courses (to learners already in the workplace) Subjects lectured: Food and Beverage service 1 and Bar and beverage management 1 Tutorials: Food Preparation and Culinary art and Food and Beverage management Short Courses: Housekeeping Management and Food and Beverage Management Show less

  • Lecturer and Experiential Learning Coordinator

    Feb 2006 - Feb 2008

  • Corporate Training Facilitator and Industry trainer for hospitality trainees

    Feb 2005 - Jan 2006

  • Lecturer

    Feb 2004 - Jan 2005
• 

  IIE Varsity College

  Mar 2008 - Feb 2014

  Head of Department

  Whilst leading the department in developing and improving teaching and learning, I promoted student focused approaches and implemented College policies through the work of the department. I managed, delivered and maintained the academic quality and vitality of the department’s programs, ensuring appropriate and effective management of human, physical and financial resources.As I provided academic leadership for lecturers and academic assistants, I fostered professional development and led efforts to attract and maintain a diverse faculty, student body and staff. I also participated in steering academic programs to ensure that maximum impact and benefit was delivered by updating and disseminating evidence-based research to academic staff. Furthermore, I fostered strong team engagement by creating a culturally responsible and collaborative environment, monitoring and evaluating team outcomes to initiate and deliver solutions to address complex operational and academic issues. Show less

• 

  MCI Solutions

  May 2014 - Dec 2014

  Training and Sales Coordinator

  Integrating effective time management techniques, I planned, directed and coordinated the administration of the corporate training department, including training materials, calendar, and venues for trainers. I provided direct support in student finance, ensuring timely and accurate processing of claims for government-funded programs such as Strategic Skills programs (SSP), now known as Smart and Skilled. Aside from proactive monitoring of students’ academic progress and managing training needs, I communicated effectively with trainers regarding training units and process. In addition, I processed new enrolments and maintained complete and accurate records of prospective students, exercising tact and discretion in handling confidential information. Going above and beyond my duties, I collaborated with and assisted senior management in planning and conducting multiple ad hoc projects that aligned with wider strategic goals. Moreover, I took initiative to design and develop a user manual for ‘Wisenet’ (RTO student administration software) to support continuous improvement aimed at enhancing team productivity and efficiency. Show less

• 

  Navitas

  Dec 2014 - Apr 2016

  College Operations Manager

  Focused on supporting the delivery of Navitas’ objectives in response to student, college and community needs and compliance requirements, I directed, developed and coordinated the integration of administrative, technical and academic support functions. I also planned and coordinated course offerings, staffing, student management system, reporting and timetabling in collaboration with the Academic Manager.Inspiring a sense of purpose and direction, I led, motivated and managed all support staff, including customer service and administrative staff to meet all operational requirements of service delivery. Whilst promoting a culture of equality and inclusivity, I managed and maintained high level operational services and compliance with contract KPIs, leading strategic and operational planning, management and monitoring of finances, organisational structures, resource allocation and deployment. A confident communicator, I nurtured productive relationships, internally and externally, to promote the College’s programs, services and expertise in professional forums, and to organisations and students. I also maintained and enhanced the experience of all students and staff by ensuring continuous delivery improvement of programs and services whilst implementing and modelling high standards of work performance. Show less

• 

  UBSS

  Apr 2016 - Jan 2018

  Academic Operations Coordinator

  I played a vital role in planning and delivering effective and efficient academic administration to ensure optimal outcomes for students and staff. I collated, analysed, reported and supplied management information to provide advice on problems, regulations, procedures and standards concerning operational activities to reduce and mitigate risk.To drive a culture of excellence and customer focus, I trained academic staff in academic and operational policy matters and undertook continuous review and update of policies (academic and non-academic) and procedures. Whilst ensuring academic administrative functions’ compliance with the requirements of the government regulator, I was the first point of contact for advice and guidance on academic matters, ensuring an excellent service to both students and staff. I communicated effectively with different levels of staff, negotiating, influencing and offering guidance on operational implementation of strategic decision making. Show less

• 

  UBSS

  May 2019 - now

  •Overview of quality teaching delivery - monitors and controls the quality of delivery of all subjects•Provides senior level academic support to the faculty and senior academic staff to ensure that quality is maintained in all aspects of academic delivery and assessment;•Maintains the highest level of academic integrity in all aspects of the delivery process;• Ensures that UBSS remains compliant in all academic matters;• Ensures that that the student and staff experience is captured through appropriate feedback mechanisms and benchmarking with industry standards;• Provides regular updates to Academic Governance committees on academic matters;• Provides leadership as Campus Director of the Sydney CBD Campus and undertakes responsibilities related to academic matters; •Contributes to and enhances the scholarly profile of the faculty.•Ensures that all academic staff are employed on appropriate contractual arrangements and that staff policies are adhered to and comply with the HE Industry Academic staff ward 2010 and the Fair Work Act 2009.•Maintains the academic quality and integrity of the awards.•Conducts regular reviews of the qualifications and performance of academic staff.•Provides resources,programs and individual support where appropriate,to enhance the quality of teaching and support activities of academic staff,being mindful of the latest technologies.•Monitors,reviews and enhances subject content and student learning outcomes for all programs and nested awards.•Actively contributes to the academic planning and review of all programs, in line with government, professional accreditation and regulatory requirements.•Actively participates in the UBSS Academic Senate, Course Advisory Committee, Academic Integrity Committee and Grade Review Committee.•Actively involved in the compliance activities with course re-accreditations (TEQSA) and professional bodies including CPA, CA and IPA, as well as maintaining partnerships with IML and ACS. Show less Provides leadership as Campus Director of the Sydney CBD Campus and undertakes responsibilities related to academic matters and all aspects of the campus day-to-day operations, ensuring that operational plans are executed and performance and budget goals are achieved. Banking on my strong influencing and communication skills and leadership capabilities, I develop and foster effective collaboration between building management, security, team of concierges and suppliers for smooth campus maintenance and effective operational environment that ensure a high quality student experience. This role also entails maintaining and implementing plans to establish productivity, safety standards, quality, cost control and staff morale. Besides making clear, pragmatic and manageable plans for seamless operational delivery, I provide ongoing assistance to senior management members to ensure an integrated approach to the implementation of the campus's academic goals and objectives. Being proactive, I identify operational areas that could be improved or enhanced through technology, organisational and process change and make the appropriate recommendations to senior management. Show less With a strategic perspective, I provide day-to-day leadership, administration, planning and oversight for academic services and operations, including the management of student activities. I regularly contribute to and consult with Senior management on a wide array of matters pertaining to both operational and long and short-range strategic planning needs, whilst providing senior level administrative support. Moreover, I provide data-informed decision-making insights to Senior management to support the effective functioning of the school.Whilst maintaining oversight of policies and procedures, I am actively engaged in compliance matters and in off campus and off shore initiatives to create an inclusive learning and wider education experience that enables students to achieve their full potential. I lead on planning and delivery of work streams and initiatives to assure that UBSS is highly effective and a high quality student experience is maintained. I foster a positive and dynamic working environment through monitoring and evaluating staff performance, succession planning and providing professional learning and training for non-teaching staff. Key Achievements:• Maintained a high quality student experience through provision of prompt and responsive senior administrative support whilst undertaking administrative and operational responsibilities of the campus including the management of student activities.• Leveraged technical and curriculum expertise to implement a new exam process (remote proctoring). Show less In managing the institution’s academic and executive governance structures, I proactively identified gaps in policies and/or processes and plan and executed remediation action for relevant internal stakeholders or bodies. I acted as Chair and Secretary of the Threshold Standards Audit committee (TSAC), ensuring compliance with TEQSA 2015 Threshold Standards. Moreover, I performed due diligence and conducted regular monitoring, reviewing and maintenance of policies, procedures, systems and governance materials to ensure ongoing commitment to best practice and operational excellence. I contributed to the development and implementation of internal review and audit processes and administrative procedures to streamline and simplify workflows, and recommended changes when appropriate.Maintaining a working knowledge of the relevant processes and records required, I planned, organised and directed the institution’s scheduled regulatory and accreditation activities and reporting requirements. I interfaced with the higher education government regulator, the Tertiary Education Quality Standards Agency (TEQSA) and other industry peak bodies to ensure that a coordinated and efficient support service was provided for accreditations and data. Key Achievements:• Devised and executed enhanced administrative processes that simplified workflows across all areas of the school, specifically on the student management and learning management systems.• Successfully designed and implemented new systems and processes for exams at UBSS (hiring of and training of invigilation team) that greatly benefited students and the organisation. • Streamlined key processes in the student lifecycle. Show less Leveraging excellent scholarly expertise, I planned and deliver high quality teaching and learning in the subject Team Leadership and Change Management for the Bachelor of Business degree. I ensured smooth administration of the course by developing course and exam timetable, assessing and solving problems relating to the design and delivery of the program. To ensure learning programs, resources and materials were innovative, engaging, interactive and robust, I conducted course reviews and provided support and advice for academic staff on a broad range of teaching and learning issues. I also oversaw data collection, monitoring and reporting processes, ensuring the timely and accurate recording of assessment data for the meaningful analysis of data to inform future learning. Furthermore, I promoted the sharing of best practice and building awareness about the impact of own teaching to affect change and ensure a seamless delivery of contemporary and high quality student-centred educational experience. As a passionate educator, I committed to growing an understanding of global citizenship and installing an entrepreneurial spirit to ensure that my students left my class with the mindset that through their efforts and by the lives they lead, they could contribute positively to the growth and future of our country. Show less

  • Deputy Dean - Academic

    Nov 2023 - now

  • Campus Director (Provost), Sydney campus

    Aug 2019 - now

  • Deputy Dean - Student Experience

    Jul 2020 - Oct 2023

  • Executive Officer - Academic Governance and Operations

    Jan 2018 - Jul 2020

  • Lecturer, Bachelor of Business

    May 2019 - Apr 2020