John Bijou

Experience

• 

  Hhgregg

  Aug 2011 - Jul 2013

  Warehouse/Customer Service

  Unloading stock, maintaining store inventory, housekeeping, handling customer’s issues and handle cash

• 

  Apex Systems

  Jun 2013 - Oct 2013

  IT Support Specialist

  Tier 1, Remedy Incident, Active Directory, Tier 3 permissions for AD, Troubleshooting, Installation, Remote Desktop

• 

  CSC

  Oct 2013 - Aug 2014

  Systems Engineer
• 

  Chameleon Integrated Services

  Aug 2014 - Jun 2018

  Senior System Engineer

  - Engineer and deploy upgrades to operating systems, install software applications, reconfiguring existing PCs/Laptops for new users, reimage existing PCs/Laptops, and engineer, test, and integrate desktop applications into DISA IT Enterprise workstations.- Perform Tier III troubleshooting and problem resolution on all DISA IT Enterprise Components.- Reviews computer systems in terms of machine capabilities and man-machine interface. Prepares reports and studies concerning hardware and/or software. Keeps abreast of emerging operational support technologies and industry trends. Prepares functional requirements and specifications for hardware/software acquisitions. Monitors system performance, gathers data, and prepares management reports. Ensures that problems have been properly identified and solutions will satisfy the user’s requirements.- Performs routine repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures. Investigates and resolves matters of significance.-Server remediation, patching and vulnerability scanning.- Activate and unlock user accounts.- Reset user passwords- Remedy ticket system, Active Directory, Intranet support, Troubleshooting, and etc.- Provide advance troubleshooting before escalating Tier 1 level tickets- Install and uninstall software - Provide remote support of systems one or more user systems (desktops, laptops, printers, peripherals, and handhelds). Show less

• 

  ViceTek Solutions, LLC

  Aug 2015 - now

  CEO

  IT Consulting company certified Small Disadvantaged Business (SDB) and DBE/MBE/SBE. Specialize in providing top-notch professionals services in software, hardware, networking and security.

• 

  University of Maryland Global Campus

  Aug 2017 - now

  Adjunct Professor
• 

  HII Technical Solutions, a division of Huntington Ingalls Industries

  Aug 2018 - Jun 2020

  Senior System Engineer
• 

  Nisga'a Tek, LLC

  Jun 2020 - now

  Senior Cyber Security Engineer