Mark Cuddihy

Experience

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  As

  Apr 1999 - Sept 1999

  Ascend/Lucent Technologies

  Lucent TechnologiesPublic Company; 10,001+ employees; ALU; Telecommunications industryFebruary 1999 – September 1999 (6 months) Blanchardstown, Ireland- Staffed the IS Support Helpdesk.- Input, analysis, tracking and reporting on IS Support Helpdesk trouble tickets in Lotus Notes- Scheduled and co-ordinated resolution of all support calls.- First and second line technical support for over 150 users.- Notified the IT Operations manager of IT related outages.- Established procedures in the IS Support Department.- Migrated 30+ users from Ascend Communications Ltd. domain to the Lucent systems domain.- Responsible for resolving computer hardware problems and building machines.- Distributed computer hardware to the internal users of Lucent.- Backed up and transferred user data as needed.- Ensured routine hardware maintenance of PCs, printers and faxes.- Assisted in Asset Management and supplier relations Show less

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  BT Ireland

  Sept 1999 - Feb 2007

  IT Support Analyst

  - Provided first and second line desktop support via Remedy Help Desk software to 1000+ internal employees of BT Ireland within SLAs.- Managed the migration of over 160 users from the Ocean and Esat.Net domains into the global Esat Telecom domain and participated in the migration from a 100Mb Xylan network to Ireland’s first Cisco 1000Mb Ethernet network.- Installed and serviced operating systems such as Win95, 98, 2000 and NT Workstation + Server. Supported applications such as Oracle 8 client and associated databases, Avenue, Arbor (the Kenan Billing System), all MS Office applications, IE 4 and 5, Reflection X, Callpilot and Citrix.- Managed domain accounts using active directory and created and administered exchange mail accounts. - Documented software installation procedures.- Exposed to a highly efficient and target driven corporate environment. Show less

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  Yahoo!

  Mar 2007 - now

  Datacenter Engineer

  * Server installation and maintenance: RHEL, FreeBSD.* System administration tasks; storage, netapp, mail.* Physical installation and maintenance.* Working as part of a global team to deliver projects within budget and on schedule.