Kurtison MacWilliams

Experience

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  Applebee's

  Jan 2011 - Jul 2012

  Lead Line Cook

  • Taught new cooks during the onboarding process.• Introduced new menu items to the rest of the staff.• Remodeled and helped install a new kitchen with management.

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  Darden

  Aug 2012 - Feb 2013

  Line Cook

  • Flourished in the fast paced environment by utilizing time management and efficiency.• Worked as a team under time sensitive situations.• Demonstrated attention to detail by producing a consistent product for the customer.

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  Bose Corporation

  Oct 2013 - Jul 2016

  Wireless Technical Support Lead

  · SME on routers, in-home networks, Wi-Fi, and Bluetooth.· Applications Analyst for the cross platform SoundTouch app.· Used TeamViewer to diagnose software and network related technical escalations.· Product tester for unreleased wireless devices.· Embodied the essence, values, and high standards of Bose "world class customer service".· Analyzed call documentation, to detect emerging problems.· Produced process documentation for network troubleshooting.

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  Insight Global

  Jul 2016 - Oct 2018

  · Coordinator between Project Managers, Vendors, and Desktop Resources to implement IS installs, moves, adds, and changes (IMAC) to the environment.· Performs department site visits as the Desktop SME to define a project's scope, and equipment needs.· Builds department equipment maps, and inventory using Visio and SharePoint.· Composes deployment and installation process documentation for the Desktop Services and IMAC teams.· Creates flow charts for cross-department coordination using Visio.· Writes process documentation on work-flow, to establish redundancy for specialized contract workers.· Executes Installs, Moves, Additions, and Changes to the environment. Show less · Project manager for the baseline of specialty Windows XP PCs to Windows 7.· Deployment Triage Team Lead during an emergency EPIC Baseline deployment at Leominster Hospital.· Queue Coordinator for the Leominster Hospital break/fix ServiceNow ticket queue.· SME for the baselining, and deployment of ~17,000 devices.· Migrated Health Alliance PCs to the Umass domain.· Converted critical applications to function in our environment. · Managed on-site inventory, and inventory ordering.· EPIC Go-Live Regional Team Lead\Queue Coordinator. Show less

  • Desktop Projects Coordinator, Umass Memorial Campus

    Apr 2018 - Oct 2018

  • EPIC Desktop Analyst Lead at Umass Memorial

    Dec 2016 - Oct 2018

  • Information Security Administrator at Umass Memorial

    Jul 2016 - Dec 2016
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  Avantor

  Oct 2018 - now

  Site Administrator