Bomane Kelly Abem

Experience

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  7ven Oaks

  Jul 2023 - Jan 2025

  IT Project Manager

  I superheaded a website development project, overseeing the entire process from initial concept to final implementation, resulting in increased online visibility and customer engagement.• Oversaw the full project lifecycle and led cross-functional teams in the delivery of website development project ensuring adherence to project timelines.• Implemented Agile methodologies to enhance project efficiency, fostering adaptability and responsiveness to changing requirements, resulting in a 20% reduction in response time.• Utilized PRINCE2 framework to ensure project governance.• Collaborated with stakeholders to define project objectives, scope, and deliverables, ensuring alignment with organizational goals.• Provided regular status updates and reports to stakeholders and senior management.• Developed and maintained project plans schedules and budgets.• Conducted risk assessments and implemented mitigation strategies to minimize project risks.• Determined overall project milestones through a work breakdown structure/project plan.• Served as Scrum master, facilitating daily stand-ups, sprint planning and retrospectives. Show less

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  Affordable Rent To Own

  Sept 2023 - Sept 2024

  Call Centre Agent

  • Provided frontline support to key stakeholders, demonstrating a deep understanding of services to address inquiries and address issues promptly.• Consistently met and exceeded service level agreements, maintaining a customer satisfaction rating above 80% through effective communication.• Participated in ongoing training sessions to stay informed about service updates and maintain a high level expertise in addressing customer needs.• Utilized stakeholder feedback to identify areas for improvement, actively participating in continuous improvement initiatives to enhance service quality. Show less

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  Premier Producers Group

  Jul 2024 - now

  Telemarketing Agent