Marc Hints

Experience

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  Royal National College for the Blind (RNC)

  May 1998 - Nov 2013

  NETWORK ENGINEER / IT SUPPORT TECHNICIAN

  - Supported 500+ internal and external students and staff with service desk requests including setting up equipment routers, broadband, PCs, remote access and organising work placement set-ups etc.- Ensured the smooth running of servers, hardware and software on a daily basis, as well as their ongoing safety through the timely administration of back-up processes, security upgrades and virus updates - Developed IT infrastructure to support fluid organisational requirements such as building and deploying networks across the college. (server installations, configuration of servers, CAT5 installations and network points, configuration of switches and VLANs etc.)Key achievements- Designed a distant learning programme called Tele-Tutoring to allow students to work from home- Introduced a weekly laptop clinic to support students and staff with laptop issues, to provide repairs, to install software and to assist with setting up wireless laptop connections within the college- Led monthly staff training sessions on aspects of IT and inducted new employees into IT protocol- Installed and configured active directory across all servers; configured for users and in accordance with organisational policies allowing drive mapping, authorisation of certain actions on each PC etc.- Configured exceptions within IIS to allow/deny certain ports - Configured and installed SQL for the service desk Show less

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  GBliners Ltd

  Nov 2013 - now

  IT SUPPORT MANAGER

  Responsible for the effective project management of complex IT projects that support the continued growth of the organisation, ensuring the delivery of client relevant projects on time and in budgetKey project achievements include:- Overhauling the AD and GPO and upgrading all the PCs in each depot to Windows 10 and then 11- Updating and installing new virtual servers into the VMware environment. VMWare patches and upgrades- Migrating the company email from VPOP3 to Exchange 2019- Configuring and installing Remote Desktop Services to provision applications such as Outlook and Word and map printers to users’ desktops- Updating ESXi Hosts to latest version including SAN- Managing mobile devices using Sophos mobile security and now Intune and configuring Sophos web filtering- Configuring and installing Veeam backups, Outlook Signature using Exclaimer manager, and Mailstore- Redesign of MPLS network implementation to Internet Network working with IP Integration and SDWAN- Plan, develop Office 365 for all users, creating a Hubsites and documetation to implement Sharepoint- Delegated plan to allow Cyber Essentails Plus certification to be achieved and internal Penetration testing- Updating all switches across the network and designing new VLANS for clients and voice networks-Designed and Implemented Avaya Phone System and voice VLAN Show less