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Anthony Chow

Anthony Chow

Guest Services Agent

Followers of Anthony Chow468 followers
location of Anthony ChowVancouver, British Columbia, Canada

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  • Timeline

  • About me

    Product Owner at Furnishr

  • Education

    • Vancouver Community College (VCC)

      2011 - 2013
      Diploma in Hospitality Management Hospitality 3.65

    • Capilano University

      2014 - 2016
      Bachelor of Tourism Management Tourism 3.81

      Graduated (with distinction) with a Bachelor's Degree in Tourism Management.

    • BrainStation

      2021 - 2021
      Diploma User Experience Design

    • Simon Fraser University

      2016 - 2017
      Human Resources Management Certificate Human Resources Management 3.5

      Earned a Certificate in Human Resources Management.

  • Experience

    • Georgian Court Hotel

      May 2012 - Jul 2014
      Guest Services Agent

      - Delivered memorable guest experiences, ensuring high-end client expectations are met & surpassed.- Handled daily inquiries in a professional manner by empathizing with the guests needs & concerns.

    • Discover Holidays

      Apr 2016 - Feb 2021

      - Worked closely with Product Managers to define business needs, develop effective relationships with suppliers, contract and negotiate sale products- Collaborated with cross-functional departments to design & improve the company product tariff.- Led the product pricing and competitive analysis to assess areas for improvement or where new product is needed. - Procured all information required for the creation and development of existing and new products through precise contract detailing, ensuring quality distribution- Extensive product maintenance and systems management - Reviewed final itineraries and quality control checks- Finalized payments and confirmed requested service for bookings

      • Product Specialist

        Feb 2019 - Feb 2021

      • Product Coordinator

        Sept 2016 - Feb 2019

      • Sales Support

        Apr 2016 - Sept 2016

    • Multiple Companies

      May 2021 - Oct 2022
      Freelance UX/UI Designer

      TheSkillGarage (May 2021 - Oct 2022)- Led the UX/UI Design for assigned projects that included concept to launch.- Conducted market & user research for product concepts, MVPs and overall experience strategy.- Designed a responsive, digital agency website in Figma and built using Webflow.Furnishr (Jul 2022 - Sep 2022)- Administered the UX process to uncover the goals, frustrations and expectations of customers.- Created a digital Delivery Guide for their web app to enhance the customer delivery experience.KnockNow (Jan 2022 - Apr 2022)- Revamped the company’s website to improve the experience of site visitors. - Redesigned several of the existing web app’s main screens prior to product feature launch. Show less

    • Furnishr

      Oct 2022 - now
      Product Owner

      - Managed the lifecycle of development projects.- Identified product needs and prioritized features with users and development teams.- Implemented several key projects to optimize the customer experience.- Took ownership of configuring and reporting using various tools to enable workflows.

  • Licenses & Certifications