Xavier Ortega Cabreja

Experience

• 

  Match Electronics

  Jan 2007 - Jan 2007

  Servicio Técnico

  • Apprentice in Motorola Technical service• Provided outstanding customer service.• Accurately read, understood, and carried out written instructions.• Followed company procedures to maintain work environment in a neat and orderly condition.• Read work orders to prepare for machine setup.• Unpacked and assembled all new merchandise using variety of power tools.

• 

  EMC (Expanding Mobile Connectivity)

  Jan 2009 - Jan 2015

  Quality Assurance report analyst

  Data entry, Mantenimiento de data Operador NOC nivel 1, Voice survey, troubleshooting Reporting operator Service level agreement Quality Assurance • Communicated operational issues and changes to supervisor on regular basis.• Prepared and administered preventative maintenance work orders.• Supported technicians in equipment maintenance and repair procedures• Accurately completed service reports and warranty forms.• Entered numerical data into databases in a timely and accurate manner.• Produced monthly reports using advanced Excel spreadsheet functions.• Implemented a set of comprehensive tracking processes to monitor service availability performance.• Monitored troubleshooting processes to ensure quality of service Exibir menos

• 

  SGV Marketing

  Jun 2015 - Jan 2016

  Team Lider and Corporate trainer

  Taking part of management training program, acting as account executive and team leaderImproving team performanceProvide and Improve customer service to clients such as Verizon FiosRecruiting, interviewing and Training newcomers and develop new leadersbuild strong team Improve company's procedures

• 

  Evolution Management Consulting, (EMC)

  Jan 2016 - Jan 2016

  Manager Recruiter and corporate trainer

  Recruiter manager for technical and Logistics teamManage CS teamTrain new candidates interviewing new candidates and new clientscommunicate with clientsManage company's marketing and social mediaassist Supervisor with reports to clients and quality assurance

• 

  EY

  Jul 2017 - Jan 2022

  Project management- Coordinate client proyects- Coordinate team members and delegate work- Review projects progress and budget- Compile client reports, Invoices.- Review billing, and client's financials.- Provide counseling and Training Senior Account Support Asociate- Project management- Coordinate client proyects- Coordinate team members and delegate work- Review projects progress and budget- Compile client reports, Invoices.- Review billing, and client's financials.- Provide counseling and Training

  • Assistant Manager

    Jan 2019 - Jan 2022

  • Senior Engagement Management Support

    Jul 2017 - Jan 2019
• 

  Concentrix

  Jan 2023 - now

  Director de proyecto

  Project Management for Content Review Jan 2024 - to dateProject Coordination and managementJan 2023 to January 2024 Support to customer for social media projects.Issue troubleshootingCRM, Client relationshipMetrics review