Chris Chong

Experience

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  University of Manitoba

  Sept 2009 - Dec 2013

  Provided administrative support to and acted as the liaison to the Coordinator of Intramurals, Clubs & Special Events in the day-to-day operations of programs. Responsible for enabling a safe, fun and successful sports league for University students through the coordination, administration and ongoing operations of the Intramural program such as scheduling games for league play, maintaining statistics, rosters, player eligibility and addressing sportsmanship and Fair Play concerns. Also responsible for recruiting, hiring, training and supervising Intramural officials and submitting their payroll. Responsible for the set-up and takedown of Bison Sports events and rental groups, overseeing other Event Staff during events and rentals, opening and closing and some maintenance of athletic facilities and its equipment.

  • Program Assistant, Recreation Services

    May 2011 - Dec 2013

  • Intramural Supervisor, Recreation Services

    Sept 2009 - Apr 2011

  • Facilities / Event Staff, Sport & Recreation Facilities

    Sept 2009 - Apr 2011
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  Volleyball Canada

  Oct 2011 - Jul 2012

  National Teams Project Coordinator

  Assisted in the planning, preparation and administration of Volleyball Canada's annual fundraising auction as well as their largest fundraising event for the women's national volleyball team, Super-Spike; assisted with athlete services.

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  Manitoba Major Soccer League

  Jan 2014 - Mar 2015

  Member Services Coordinator

  Provided administrative support to and acted as the liaison to the Executive Director while managing the day-to-day operations of the League.

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  University of Manitoba

  Aug 2015 - Dec 2015

  Enabled exceptional client-first services by managing the provision of reception and services required to support and assist customers of the Active Living Centre. Implemented the University’s enrolment management strategy of establishing meaningful contact with prospective students and counsellors.

  • Customer Service Representative, Active Living Centre

    Oct 2015 - Dec 2015

  • Student Recruitment Representative, Student Recruitment

    Aug 2015 - Sept 2015
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  Volleyball Manitoba

  Jan 2016 - Mar 2020

  Director of Communications & Special Events

  Directed and prioritized projects and daily tasks of the organization such as event operations (Super-Spike), revenue generation initiatives (Annual Online Fundraising Auction), website and web store management while supporting referee/coach development. Managed the organizations social media platforms (Facebook, Twitter & Instagram).

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  Heart & Stroke

  Mar 2020 - Aug 2020

  Coordinator, Community Fundraising

  Responsible for driving significant revenue growth through community based fundraising programs (Jump Rope for Heart & My Own Fundraiser) while developing a strong volunteer network and community relationships. Funds raised enabled the Foundation to deliver its critical mission and reduce the impact of heart disease and stroke.

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  Rotessa

  Mar 2021 - Aug 2021

  Customer Success Rep

  Exceeding Rotessa's client expectations in providing support when they needed help through email, phone, video (Google Meet), and live chat (User). In doing so, I established relationships and confidence among clients to effectively problem-solve technical issues within Rotessa's application software using creativity, initiative, organization, and self-direction.

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  Dakota Community Centre/Jonathan Toews Sportsplex

  Sept 2021 - Feb 2023

  Customer Service & Membership Supervisor

  Led a customer service team of 9 part-time staff at the main reception desk for Dakota Community Centre (DCC). Working collaboratively with the Director of Operations, I initiated the evaluation, development and implementation of effective and efficient processes to support services to DCC's customers and users. This comprised maintaining and interpreting statistical membership and user data to evaluate and plan DCC programs and services. Other priorities included hiring, onboarding, training, scheduling and performance management of Customer Service Representatives, general reception duties, leading facility tours to prospective members, processing and reconciling various financial transactions and oversight of volunteers to support DCC operations. Show less

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  University of Manitoba

  Feb 2023 - Aug 2023

  Student Recruitment Officer

  I implemented the University's undergraduate enrolment management strategy to establish meaningful contact with prospective students, counsellors and other prospective student support persons. I represented the University at rural and urban high schools and internal and external career/education fairs and events primarily in Manitoba, Western Canada, and Latin American and Caribbean markets. To promote a culturally rich and diverse community that is the University of Manitoba, research and analysis were also a priority in executing regional recruitment strategies within my assigned markets. Show less