Mindy Schultz

Mindy Schultz

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  • Timeline

  • About me

    Online Operations Manager

  • Education

    • Kirkwood Community College

      2003 - 2006
      Associate of Arts (AA) Culinary Arts and Restaurant Management
  • Experience

    • Nordstrom

      Sept 2004 - now

      Manage a fast moving, production based product photography studio. Manage day to day operations of Styling, Facilities, Housekeeping and Merch Handling teams. Produce on-figure shoots and manage process flow of product sell shots to maximize high output low cost studio operations. Managed inbound operations Quality Department in a multi-billion e-commerce Fulfilment Center. Focus on accurate site representation, FTC guidelines, customer satisfaction, fit and overall merchandise quality with a strong focus on shoes, handbags, apparel and kidswear. Managed project based internal Customer Service team. Key focus on problem orders, system issues, International Orders/CS, Customer Accommodations and Contact Center Book of Work. Responsible for assisting Supervisor in day to day coaching, training, developing of Customer Care representatives taking phone, chat and e-mail contacts.

      • Online Operations Manager

        Mar 2024 - now
      • Photo Studio Manager

        Dec 2021 - Sept 2024
      • Photo Studio Operations Manager

        Jun 2014 - Dec 2021
      • QA Manager

        Mar 2011 - Jun 2014
      • Customer Service Manager

        Sept 2008 - Mar 2011
      • Contact Center Agent/Lead

        Sept 2004 - Sept 2008
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Mindy Schultz
      Inverted Pyramid Award Nordstrom Customer Care May 2009
    • Awarded to Mindy Schultz
      Nordstrom All Star Award Nordstrom Contact Center