Mindy Schultz

Experience

• 

  Nordstrom

  Sept 2004 - now

  Manage a fast moving, production based product photography studio. Manage day to day operations of Styling, Facilities, Housekeeping and Merch Handling teams. Produce on-figure shoots and manage process flow of product sell shots to maximize high output low cost studio operations. Managed inbound operations Quality Department in a multi-billion e-commerce Fulfilment Center. Focus on accurate site representation, FTC guidelines, customer satisfaction, fit and overall merchandise quality with a strong focus on shoes, handbags, apparel and kidswear. Managed project based internal Customer Service team. Key focus on problem orders, system issues, International Orders/CS, Customer Accommodations and Contact Center Book of Work. Responsible for assisting Supervisor in day to day coaching, training, developing of Customer Care representatives taking phone, chat and e-mail contacts.

  • Online Operations Manager

    Mar 2024 - now

  • Photo Studio Manager

    Dec 2021 - Sept 2024

  • Photo Studio Operations Manager

    Jun 2014 - Dec 2021

  • QA Manager

    Mar 2011 - Jun 2014

  • Customer Service Manager

    Sept 2008 - Mar 2011

  • Contact Center Agent/Lead

    Sept 2004 - Sept 2008