Robert Graham

Experience

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  James Lumber Company

  Jan 1999 - Apr 2007

  Chief Marketing Officer

  • Marketed the cash and carry sales for a $20 million building materials company of 6 stores • Conceived, developed and produced all print, television, radio, online & website creative messaging• Increased cash sales $987,909 (10.87%) & contractor sales $2,724,359 (27.91%) in 2004 over 2003 while• Curtailed Marketing Department budget 11.3% in 2004 over the proposed budget with digital advertising

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  MLive Media Group

  Apr 2007 - Mar 2016

  • Recruitment and development of 24 sales & support people & 3 team managers in digital sales efforts• 2014 billed $2.7M in digital revenue, more than Grand Rapids, Detroit and Ann Arbor region• The region held the lowest customer churn rate in the company during tenure at less than 12%• Mentored and developed three AE’s to be promoted into sales managers of other region teams• Led the region’s philanthropy, emphasizing service over donations dollars, increased impact and visibility Show less • Led region in digital sales including SEM AdWords, SEO, Display impressions & directory services• Consistently beat goals by 13% year over year in digital sales with team of up to eight people• Streamlined orientation focusing product training and increased State-wide digital sales about 20%• Developed four members of team to be promoted into Audience Solution Managers with their own teams• Assigned to team to launch an enterprise-wide instance of Salesforce.com and assist in development UAT Show less

  • Director of Professional Development & Salesforce.com CRM

    Jan 2015 - Mar 2016

  • Regional Director of Sales

    Aug 2013 - Dec 2014

  • Professional Development Manager

    Feb 2013 - Aug 2013

  • Audience Solutions Manager

    May 2011 - Feb 2013

  • Interactive Team Leader

    Apr 2007 - May 2011
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  Torrent Consulting

  Apr 2016 - Jun 2018

  Lead Consultant

  • Effective Lead Consultant, Project Manager and Certified Salesforce Administrator, working on dozens of custom Salesforce.com and Salesforce.org implementations from design, to implementation to testing to launch & support• I was hands-on and worked with our team to uncover process efficiencies to design, configure, and train clients on their new Salesforce environment. • I created a road map for several of the clients to further enhance their Salesforce environment• Intimate with Nonprofit Cloud, Sales Cloud & Service Cloud implementations, also using Marketing Cloud, Field Service Lightning, Pardot, Tableau, and dozens of other ISV partner products• As lead consultant and project manager I would develop and manage the project plan, plan all meetings and set the cadence for quick connections with clients and internal staff including Scrum style on some• Proactive management of project risk mitigations with client supervisors and executive management as well as budget updates weekly and some with daily ‘Pulse’ meetings to keep projects on track and on budget Show less

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  Noble Child

  Jun 2018 - Nov 2019

  Chief Operating Officer

  The first Child Welfare specific technology on the Salesforce platform built by child welfare experts.• Built the first Child Welfare specific application on Salesforce, packaged & listed it on the App Exchange• Coordinated with the ISV Team, Salesforce Government team, Nonprofit team, Higher Education teams and System Integrators such as Deloitte and Accenture responding to up to $20M RFI and RFP’s • Leading project teams to deliver projects on time and under budget by up to 10% hours to repurpose• Created a Family Portal allowing foster parents case access and reduce caseworker follow up time 80% Show less

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  GearsCRM

  Feb 2020 - Jul 2021

  Senior Consultant

  Effective Lead Consultant, Project Manager and Certified Salesforce Administrator working on dozens of custom Salesforce.com and Salesforce.org implementations from design, to implementation to testing to launch & support.

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  FACT-Michigan

  Jul 2021 - now

  Director Of Operations