Lois Miller

Experience

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  Sears Holdings Corporation

  May 1972 - Apr 1993

  Sales - Head Cashier-Credit interviewer/investigator- Supervisor- Customer service, Consumer collect

  Worked as a salesperson in ladies fashion, learned all departments & floated departments, worked in all areas of the credit department: authorizing, investigating, interviewing, collecting, customer service, supervising, head cashier for entire unit, issued checks for all bills and expense of the unit, handle all unit funds and did all the banking of funds, responsible for balancing with audit daily, ranged route service orders and processed funds for outside technicians- worked as head cashier. Show less

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  RadioShack Corp

  Jul 1993 - Jan 2015

  SR Commercial Account Representative/Collector

  Collected invoices aged 60 days and over, Collected return checks, Handled inquires regarding billings and adjustments, Maintained data accurately regarding bad debts- Moderated disputes between customers and store managers- Handled decisions regarding lines of credit and holds on accounts. Tracked percentages regarding collection goals- Trainer for new hires- handle decisions regarding charge backs, bad debts, and write off's- Worked special projects.