Evans Mbogo

Evans Mbogo

Contact Center Agent

Followers of Evans Mbogo655 followers
location of Evans MbogoNairobi County, Kenya

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  • Timeline

  • About me

    Data-Driven Credit Analyst | Computer Science Grad turned Data Whiz | IBM Data Science Certified | Excel, SQL, Python Proficient | Analytical Problem Solver

  • Education

    • Kerugoya Boys High School

      2009 - 2012
      B+

      Activities and Societies: French Club

    • Karatina University

      2013 - 2017
      Bachelor’s Degree Computer Science Second Class Honours (Upper Division)
    • Coursera

      2023 - 2024
      IBM DATA SCIENCE CERTIFICATE DATA SCIENCE
  • Experience

    • NIC Bank Limited

      May 2019 - Sept 2019
      Contact Center Agent

      - Assisted customers with queries, ensuring first call resolution.- Provided level 1 support for customer issues.

    • NCBA Group

      Oct 2019 - Aug 2020
      Channels Support Agent

      - Provided level 2 support for online banking issues, maintaining transaction reports.- Provide solutions to more complex problems that have been escalated by level 1 support.

    • Trilogy

      Sept 2020 - Oct 2020
      Software Quality Assurance Tester

      - Conducted rigorous tests on software updates and deployments to ensure quality and compliance.- Collaborated with development teams to identify and resolve software issues.

    • Danny Academy

      Nov 2020 - Jun 2024
      Tech Support

      - Provide hardware and software troubleshooting and support.- Install and configure various IT systems.- Deliver technical support to end-users, ensuring minimal downtime.

    • NCBA Group

      Feb 2021 - now

      - Analyze client credit data using SQL and Excel to assess lending risks and optimize credit policies.- Create and manage departmental reports with PowerBI to track progress and achievements.- Collaborate with cross-functional teams to ensure accurate and timely reporting of team performance data. - Ensured completeness of credit applications and conducted KYC verification.- Resolved customer complaints promptly, enhancing overall customer satisfaction.

      • IT Business Analyst

        Dec 2024 - now
      • Credit Analyst

        Jun 2022 - Nov 2024
      • Customer Service Officer

        Feb 2021 - May 2022
  • Licenses & Certifications