Matthew Yapaola

Experience

• 

  Warren County Weights & Measures

  Dec 2016 - Mar 2018

  Assistant Superintendent

  My primary duties in this role were to inspect 50 to 100 retail commodities with the aim of confirming prices and product weight in line with standards. Leveraging strong problem-solving skills, I identified and fixed consumer complaints and possible violations in line with statues and regulations. Furthermore, I was responsible for directing daily operations of staff and management with the aim of achieving set targets and service goals. Please check my notable accomplishments during this role: • Contributed to testing and certification of 300+ weights while observing accuracy of devices/equipment across county.• Troubleshot hundreds of pricing errors and measuring discrepancies by offering highly effective solutions. Show less

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  Somerset County Sheriff's Office

  Mar 2018 - May 2022

  Correctional Police Officer

  Here as Correctional Police Officer, I was responsible for overseeing activities of inmates and visitors to maintain a safe environment. On a monthly basis, I updated jail records by creating incident reports and other legal documentation. Moreover, I uncovered and resolved errors for smooth control panel operations. I transferred inmates to the hospital and provided security for outside community service.A small section of my highlights during this role includes:• Utilized jail management database for efficiently processing 200+ inmates, tracking and recording jail movement, and monitoring in visitors' activities.• Steered performance of 60+ individuals in one shift of eight hours. Show less

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  STORIS, Inc.

  Jun 2022 - now

  Software Support Technician

  In my current role, I am conducting research and resolving data errors for providing robust technical solutions to company. Along with delivering exceptional training and technical support to top 100 furniture retail companies regarding company retail software, I am also implementing revision upgrades and other detailed modules to ensure smooth flow of operations. Some of my key contributions in this role includes:• Enhanced operational performance and enabled retailers to secure growth opportunities by providing exceptional coaching on Enterprise Resource Planning system.• Collaborated with clients for diagnosing and troubleshooting complex software issues. Show less