Ella O.

Experience

• 

  BENEPROJECTI NIG. LTD.

  Jan 2011 - Dec 2015

  Risk Manager

  Developed business strategies and executed risk models to mitigate operational, financial and business risks, while providing both project management and new product rollout support from a risk perspective.

• 

  Wells Fargo

  Dec 2016 - Dec 2018

  Customer Success

  Responsible for customer engagement and fostering positive client relationships, while delivering timely product offerings and building brand loyalty.

• 

  American Collectors Insurance

  Jan 2019 - Nov 2021

  Team Lead

  Maintained customer relationships, carried out team performance management, risk management, compliance and sales initiatives. Engaged in CRM product development to refine service SLAs.

• 

  Crum & Forster

  Nov 2021 - now

  System owner and Leader of Policy Administration Support Team. Collaborates with Product Management, Actuarial, Underwriting, Operations, Software Vendor and other Technical Teams to collect and translate business requirements. Applies Lean-agile methodologies to ensure adequate systems support for business stakeholders and timely product delivery, while supporting the relentless sales goals of the organization. Leader of core system support team, driving to ensure regulatory updates and requested enhancements are delivered timely and accurately.

  • Manager Digital Strategy & Delivery IT Department

    Mar 2022 - now

  • Systems Analysis Supervisor Business Services Group

    Nov 2021 - Mar 2022