Ella O.

Ella O.

Risk Manager

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location of Ella O.Blackwood, New Jersey, United States

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  • Timeline

  • About me

    Manager Digital Strategy & Delivery IT Department

  • Education

    • Rutgers University-New Brunswick

      2005 - 2010
      Bachelor of Arts - BA Economics
  • Experience

    • BENEPROJECTI NIG. LTD.

      Jan 2011 - Dec 2015
      Risk Manager

      Developed business strategies and executed risk models to mitigate operational, financial and business risks, while providing both project management and new product rollout support from a risk perspective.

    • Wells Fargo

      Dec 2016 - Dec 2018
      Customer Success

      Responsible for customer engagement and fostering positive client relationships, while delivering timely product offerings and building brand loyalty.

    • American Collectors Insurance

      Jan 2019 - Nov 2021
      Team Lead

      Maintained customer relationships, carried out team performance management, risk management, compliance and sales initiatives. Engaged in CRM product development to refine service SLAs.

    • Crum & Forster

      Nov 2021 - now

      System owner and Leader of Policy Administration Support Team. Collaborates with Product Management, Actuarial, Underwriting, Operations, Software Vendor and other Technical Teams to collect and translate business requirements. Applies Lean-agile methodologies to ensure adequate systems support for business stakeholders and timely product delivery, while supporting the relentless sales goals of the organization. Leader of core system support team, driving to ensure regulatory updates and requested enhancements are delivered timely and accurately.

      • Manager Digital Strategy & Delivery IT Department

        Mar 2022 - now
      • Systems Analysis Supervisor Business Services Group

        Nov 2021 - Mar 2022
  • Licenses & Certifications