Solomon Jiya

Experience

• 

  BRIGHTER SCHOOLS PLC

  Feb 2019 - Nov 2020

  Head of Information Technology/Tutor ICT

  • Ensured stringent security and data protection measures always adhered• I maintained the school’s database application• I led individual and group education sessions in technology used and STEM-focused activities.• I applied proven strategies to guide students in confidence-building and skills development.

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  Fidelity Bank PLC

  Sept 2020 - Mar 2023

  My team and I were tasked with the responsibility of analyzing and overseeing the data received from agents in the contact center. We promptly delivered the requested reports using tools like MS Excel and Power BI ·I am my team Handledlive chat querieswithin strict time frame targets.·I escalated complex issues quickly to the resolution unit.·I managed a banking account with expert finance knowledge.

  • Contact Center Team Lead

    Nov 2020 - Mar 2023

  • Team Lead Customer Executive, Social Media Unit

    Sept 2020 - Dec 2021
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  Majorel Kenya

  Feb 2023 - Jan 2024

  Team Manager

  I effectively led and supervised a team of content moderators. My role involves overseeing their day-to-doperations, meticulously analyzing and monitoring their performance in real time using designated computer toolsand software. Additionally, I conduct comprehensive performance assessments on a weekly and monthly basis,ensuring optimal productivity and adherence to quality standards within the team.

• 

  Preply

  Dec 2023 - now

  ESL Instructor

  I provide cultural insights to help students navigate cultural differences and better understand English-speaking societies

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  Gaba Corporation

  Mar 2024 - May 2025

  Instructor
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  ECC | Japan

  Mar 2025 - Sept 2025

  English Second Language Instructor

  N/A