Rishpa Shrestha

Experience

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  NAYA SHRUWAT

  Apr 2014 - May 2018

  Tuition Teacher

  • Provided a safe, comfortable, and stimulating environment for children.• Developed a curriculum that included reading, math, and language arts.• Helped students with foundational learning of the curriculum.

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  Teach From Home

  May 2020 - Aug 2020

  Student Intern

  • Established clear objectives for all lessons, units, and projects.• Used computers, audio-visual aids, and other equipment to supplement presentations.

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  Shiksha.com

  May 2020 - Jun 2020

  Student Intern

  • Managed social media marketing and campus review marketing.• Connected and communicated with students.• Gained knowledge of the surrounding educational environment.

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  Adore India

  Aug 2020 - Nov 2020

  Intern

  • Established clear objectives for lessons, units, and projects.• Used computers, audio-visual aids, and other equipment to supplement presentations.

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  Younity.in

  Aug 2020 - Sept 2020

  Social Media Marketing Intern
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  Viral Fission

  Mar 2021 - Nov 2023

  Student Intern

  • Provided post-implementation warranty support to applications• Formulated, directed, and coordinated marketing activities and policies to promote products and services.• Presented drafts and ideas to clients.• Amplified brand presence through strategic marketing efforts.

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  Travelxp 4K | HD

  May 2021 - Sept 2021

  Student Ambassador

  • Amplified the brand and sold travel packages.• Promoted the company through social media channels.• Integrated academic and vocational curricula to equip students with diverse skills.• Participated in conferences, seminars, and training sessions, integrating relevant information into training programs.• Presented lectures and conducted discussions to enhance students' knowledge using visual aids.

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  Everest Merchant Traders(Page)

  Jul 2021 - Feb 2022

  Junior IT Officer

  • Created basic designs, drawings, and illustrations for product labels, cartons, direct mail, and television.• Developed briefings, brochures, multimedia presentations, web pages, promotional products, technical illustrations, and computer artwork.• Updated and managed project plans for information technology projects.• Prepared project status reports by collecting, analysing, and summarizing information and trends.• Assessed current and future customer needs and priorities through direct communication, surveys, and other methods.• Continuously updated knowledge and skills to keep pace with rapid advancements in computer technology. Show less

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  WNS Global Services Romania

  Aug 2022 - Oct 2023

  Senior Associate

  • Trained in GDS systems (Sabre, Amadeus, Farelogix) and proficient in booking corporate travel.• Utilised excellent problem-solving skills to resolve issues and conflicts with travel arrangements and plans.• Demonstrated initiative, resourcefulness, and creativity in handling travel-related tasks.• Maintained high proficiency in MS Word, Excel, and Outlook.• Provided excellent customer service, maintaining a professional demeanour at all times.• Demonstrated strong verbal and written communication, organizational, and interpersonal skills.• Delivered quick and timely resolutions in chat support interactions. Show less

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  HOPE TRAINING COLLEGE

  Oct 2023 - Mar 2024

  Administrator

  • Answered telephone calls, providing exceptional customer service to internal and external customers.• Drafted comprehensive reports and professional correspondence.• Attended meetings, taking detailed notes and distributing them as needed.• Coordinated with internal and external units to carry out various job tasks efficiently.• Assisted managers and supervisors in developing and implementing policies and procedures.• Provided front desk coverage as needed, ensuring consistent and reliable service.• Resolved problems with vendors regarding shipments, billing, and statements.• Managed administrative tasks for faculty searches and staff recruiting.• Planned and organized events for meetings, professional development, and other departmental initiatives. Show less

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  Teleperformance

  Apr 2024 - now

  Customer Service Associate

  • Handled inbound and outbound calls, transferring to relevant agents or departments as per scripts.• Communicated with customers via omnichannel platforms (email, social media, phone, SMS).• Informed customers about updates, deals, offers, and promotions, maintaining sales funnel momentum.• Assisted customers with troubleshooting issues to ensure a positive experience.