Debadyuti Basu

Experience

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  Sitar Franchise

  Mar 2009 - May 2014

  Front Office Representative and Communications Agent

   Hiring and training office staffs and counselling employees. Answering phone calls and handle requests/complains. Processing cash or credit card statements Shift management. Review sales pattern and projections. Shift positioning and quality control.I was promoted to this position in a matter of weeks, which the other employees claim to be record.It was not easy as I was from IT background, which was totally different to the job that I startedworking at, so I not only had to work hard but had to learn new things on the way. Show less

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  Tandoori Street, Carseldine

  Apr 2014 - Jun 2014

  Temporary General Manager

   Preparation of paper works required to open a new business. Hiring an entire team from scratch and training them to run the localised business. Updating the owner and training him how to manage his staff. Ordering of stock and raw materials. Making roosters. Often keeping in touch with customers and keeping a close eye on their feedback andresearching on how to improve the business.I would say this was one my biggest achievements, as this was my first project. I trained the owner torun his first business. The fact that this being my first project, in training an individual how to run abusiness and that the business is still running to this day makes me swell with pride. This achievementwas like a stepping stone to my future jobs and projects and it created a huge impression on my futurerecruiters. Show less

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  Istanbul Eats, FNZ Group Pty Ltd

  May 2014 - Oct 2017

  Manager

   Hiring and training new staff and helping them with the local dialect and culture. Keeping in touch with customers making sure they are satisfied with everything. Collating staff invoices and liaising with the company accountant to ensure the paperworks are up to updated on a daily basis.While working here, I helped the company in increasing their branch number from 3 locations to 10,spanning from the city of Brisbane to Gold Coast. I was helping to train new staff to take care of thebusiness while they were on their own. Show less

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  Gençerler Group Pty Lt

  Jul 2014 - Dec 2017

  Assistant General Manager and Admin Support

   Client interaction. Answering and making phone calls. Assist and support managers and general managers in liaising with clients. Doing document presentation and scanning. Data entry and document processing and management. Handling complaints and requests. Hiring and training new recruits. Counsel employees.While working with the company, I helped in researching and opening more than 5 branches of thebusiness across the city of Brisbane.

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  Outsource Experts Ltd

  Apr 2018 - Sept 2019

  Senior Sales Executive

   Quick respond to customer enquiry with quality communication over email and live chat Effectively manage large amount of emails Build sustainable relationships of trust through open and interactive email communication Understand customer requirements and expectations for service Follow communication procedures, guidelines and policies Perform any other duties as assigned.In the 15 months I worked in the company I was the top employee for 12 of those months. I received97.8% positive reviews from the clients I handled there. Show less

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  Kids Tutorial

  Jun 2020 - Mar 2022

  Course Coordinator and English Language Teacher

   Course Coordinator and English Language Teacher.  Occasionally training students and teachers, computer skills.

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  PIE International Education

  Aug 2022 - now

  Course Instructor

   IELTS and GED Course Instructor and Trainer. Basic English Course Instructor. Study material and content creator.