Vinod Mudaliyar

Experience

• 

  Wipro Limited

  Oct 2014 - Jan 2021

  Subject Matter Expert, Data Archiving

  • All round experience not just with product itself, but technologies which revolves aroundSourceOne archiving solution.This would include robust skill set of technologies like Lotus Domino, Linux, SharePoint , ElasticSearch going with major skills like Exchange, AD, SQL, IIS, VMware, PowerShell, cloudcomputing etc.• Develop and coach new and current team members relating to technical knowledge and customer engagement• Reducing of repeated consult request of team by using automation to have a big powerhouse ofKB articles, check list for quick reference by analyzing current work model.• Build and maintain successful relationships with customers, engineering and management• Analyzing cause of high backlog and low CSAT and providing detailed summary using dataanalytics and review• Have be recognized for multiple accolades on not just project level but on organization level asCIS-ACE for contributions made to Project.• Speaker in team meeting discussing on best practices on just technical but also process related Show less

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  Automation Anywhere

  Jan 2021 - now

  • Technical Lead

    Feb 2023 - now

  • Senior Technical Support Engineer

    Feb 2022 - Apr 2023

  • Technical Support Engineer

    Jan 2021 - Feb 2022