Connolly, Colm

Experience

• 

  Honeywell

  Oct 1996 - Nov 1998

  Electronic Publishing Specialist

  Recruited to standardise the divisons printed documentation for their Automation and Control products. Introduced new production process that allowed decreased time to market and made the material more localisation friendly -thus reducing final costs.Based in Sydney, Australia.

• 

  DTP Workshop

  Jan 1999 - May 2001

  Publishing Coordinator

  Managing Desk Top Publishing projects for the localisation industry in up to 38 languages. Multi platform and multi application exposure.Sub Contracted to Sun Microsystems for 6 month contract to assist in the localisation of Solaris 8 documentation.

• 

  Lionbridge

  Jan 2001 - Jan 2013

  Lead Project Manager

  Senior DTP Coordinator 2001 - 2004Outsource coordintaor 2004 - 2006Project Manager 2006-2009Lead\Global PM 2009 to 2013

• 

  Lionbridge

  Apr 2013 - Jun 2015

  Program Manager

  Program Manager for Consumer Group - Localisation IndustryHelping our clients reach their customers globally though Digital Marketing Execution, Local Web presence and Media channels.Main Responsibilities include:• On-boarding new clients and managing relationships with existing customers• Managing Account Finances, driving revenue and GM growth, compliance, reporting.• Developing Process requirements for new and existing customers using PMP and LSS methodologies• Managing PM teams (Recruitment, Performance, Development) and supporting virtual teams in our Global Development Centres• Governance of strategic global project implementation - Operationalisation of SEO Show less

• 

  Lionbridge Technologies, Inc.

  Jun 2015 - Jan 2019

  Global Program Manager

  Global Program Manager 2015 – to dateOperational leader responsible for managing a broad portfolio of customers across various industries, specialising in Agile, Marketing, eCommerce and Web solutions for the localisation industry.- Customer Success: Managing customer relationships, ensuring overall customer satisfaction with Lionbridge and its representatives. Providing high level support to the teams during Account Reviews, QBR’s and customer meetings.- People management: Managing a team of PM’s\SPM’s, Interviewing and hiring internal resources, hiring Brand Guardians to be placed onsite with customers, providing performance feedback and setting goals for wider offshore PM teams.- Resourcing – Chair bi-weekly resource calls with Global Development Centres (MUM and WAW) to discuss resource allocation and performance for the European HQ. Liaise with other operational leaders to balance resources and workloads across Global teams.- Governance\Compliance: Ensuring appropriate governance and contractual compliance across teams, creation\review of SOW’s and adherence to SLA’s.- Revenue Growth: Identifying growth opportunities across accounts and arranging for solutions to be presented to our customers. Supporting Pre-Sales activities and presenting commercials for sign-off.- Profitability: Utilising business intelligence to ensure margins are closely monitored and improvement plans are being put in place where required. - Process improvement: Applying Lean Six Sigma methodologies to improve process flows on accounts. Ensuring Automation is applied throughout the process.- Global Organisational Support: Managed Test Translation Program for all Global Marketing opportunities, Lead the operationalisation of SEO across the organisation, contributed to the Lionbridge Excellence Organisation 2.0 roll out. Show less

• 

  Lionbridge

  Sept 2019 - now

  Global Program Director

  Currently managing a portfolio of Customer accounts, responsible for Customer Success and Client Delivery within that Portfolio. Functioning as a strategic, Customer facing, results-driven, and innovative operations leader. Accountable for customer relationships, end-to-end program delivery and driving profitable growth.Primary focus areas:Customer Engagement Customer SatisfactionOperational ExcellenceFinancials