Odai Mraisi

Experience

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  Jordan tourist guides JTGA

  Oct 2010 - Sept 2012

  Toure guide

  Tour guides work for tour and travel guide companies, cruise lines, visitors' bureaus and hotels as seasonal workers, independent contractors or full-time employees. They may lead walking tours, driving tours or cruises through popular sites, national parks, historic neighborhoods, museums or other regional points of interest. Tour guides must be able to retain historical facts, dates and anecdotes, and then relay that information to visitors in an entertaining, informative way.

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  Radisson Blu Resort, Sharjah

  Nov 2012 - now

  Front office/ night in charge

  Effectively and efficiently manage the operation of Nights.Be conversant with all front office systems OperaDevelop the night team and actively coach on customer care skills, department procedures etc.Carry out on the job training.Ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis.Ensure a minimum of 2 security checks at regular intervals with special emphasis on security, fire and health and safety.Check hotel guests in and out, and assist with luggage when required.To serve food and liquor to company standards and be aware of Licensing Laws and Basic Food Hygiene.Maintenance of all control systems and ensure all revenue is correctly charged and monies are securely kept.Ensure all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.Ensure all ordering and delivery of guest’s newspapers and the correct charging and controls are implemented.Ensure all ordering and delivery of guest’s newspapers and the correct charging and controls are implementedEnsure early morning calls are auctioned at the time specified and to the standards laid down.Breakfast trays are delivered and service is given to the rooms when required.Ensure all cleaning of areas as dictated via the Operations Manager / Housekeeping Manager, removal of all trays from public areas, bedroom corridors as necessary.Ensure all monies for the payment of services are accounted for using the correct company procedure.Establish a friendly and helpful attitude to all guests and staff.To show willingness to take on additional responsibilities when necessary.Recruit all new staff using the competency based interviewing procedureResponsible for the training and development of all new startersEnsure all new starters attend company orientation within four weeks of starting employmentCarry out perfor Show less

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  Emirates Palace

  Apr 2015 - Sept 2018

  Front Office / Guest relation officer

  Checks in the arriving guest and checks out the departing guests in a friendly and caring manner according to the Kempinski Hotel procedures and standardsGreets all guests and escort them to reception if checking in and to roomUpon check in, registers guest and assigns rooms. Accommodates special requests whenever possible. If needed, assists guests in completing the registration cards. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Verifies the guest’s method of payment and follows established credit-checking procedures or refers cash handling payment to cashiers. Explain & enroll guest to loyalty programHas a complete knowledge of the Hotel including the geographical layout, VIP’s, hotel functions and important eventsInteracts with all guests as well as individuals outside the Hotel. Ensuring that all guests are guided accordingly the areas where they would like to goCoordinating with management and other sections such as housekeeping, reservations, butlers F&B to ensure customer delightUpon check out, processes the guest check out procedures. Receives payment from guest. Settles the guest account and gives him/her a copy of the invoiceHandles all front office cashiers’ transactions such as posting charges to guests, taking room payment and exchanging foreign currency according to the procedures. At the end of shift, balances his/her cash floatAnswers all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provides/receives information and takes appropriate actions or refers the matters to the relevant persons to handleCoordinates room status updates with the housekeeping department by notifying them of all group check-outs, late check-outs, early check-ins and special requestsHandles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction Show less

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  Flydubai

  Sept 2018 - now

  • Flight Attendant

    Jul 2016 - now

  • Cabin Crew

    -

  • Cabin Attendant

    Sept 2018 - now