Phoebe Chuang, CMP, MBA

Experience

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  Grand Hyatt

  Jun 2008 - May 2011

  Grand Club Guest Service / MICE Specialist

  1. Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates, and won the Hyatt Star-Gold Certificate.2. Collaborated with various team members to ensure guest requests were addressed appropriately and timely at fast-paced business facility with 856 rooms.3. Upsold customers by driving benefits around client needs and increased revenue from $180,000 to $300,000 per month averagely, and awarded the Top 3 Front Desk Up-seller among 40 agents.4. Promoted hotel brand's loyalty program through membership enrollment, and received the 2008 Global Hyatt Cooperation Top 2 receptionist.5. Managed large groups for meeting, incentives, conventions and exhibitions(MICE), providing customized arrangement, cross-departmental coordination prior to arrival, verifying financial accounts and tracing customers' feedback after check-out. Show less

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  Glorious Jewel Group

  Jun 2011 - Jul 2012

  Executive Secretary to President

  1. Performed all executive assistant duties, including managed calendars, facilitated communication and logistics with clients and team members, coordinated travel arrangement, organized business meetings, prepared reports and presentations, responded to emails, and more.2. Updated executives on changing business needs and coordinate cross functional team, also ensured project execution in timely and efficient manner.

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  YongLin Healthcare Foundation, Foxconn Health Technology Business Group

  Aug 2012 - May 2020

  1. Built partnership with pharmaceutical and medical device companies, medical centers, hospitals, academies and universities to implement innovations into clinical practice.## Established 2 innovation centers, launched 25+ academic forums/campaigns/press events/marketing programs, published 3 healthcare innovation books, and hosted 30+ healthcare professionals’ educational courses.2. Prioritized work within tight deadlines and multi-tasked, also maintained tactical control of project budgets. ## Led 4 members for healthcare system design projects to won the Best Service Experience in 2017 Digital Singularity Award and the Symbol of National Quality for 3 times.3. Chaired and facilitated 90+ brainstorming workshops, led multidisciplinary team, such as global, local team and external professionals including but not limited to healthcare fields, to revolutionize the experience by going beyond process analysis and quality improvement. ## Reduced workflow congestion by 50% and reached overall satisfaction rate up to 80%, also presented in Asian Conference for Emergency Medicine.4. Adopted user experience research and Stanford University design thinking approach to uncover patients’ needs and business opportunity and had fulfilled in NTUCC.## Simplified oncology clinicians’ workflow and improved efficiency by 15%, also posted in World Hospital Congress 2020-2021. Show less

  • Project Manager

    Apr 2014 - May 2020

  • Executive Assistant to Chief Executive Officer

    Aug 2012 - Mar 2014
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  GIS Group

  Aug 2020 - now

  1. Develop partnership with clients, such as state offices and associations in US, through communicating and creating mutual benefits, further establishing sustainably global trade business.2. Acquainted in international conferences and events from preliminary planning to onsite execution, including managing agency and supplier performance.3. Provide coaching, mentoring and cross-functional conflict-resolution support and keep teams on task to complete on milestones according to schedule.4. Work with CEO and Executive Committee to conduct strategic plan and optimize business processes and to ensure high levels of productivity and progression. Show less

  • Assistant Project Director

    Apr 2023 - now

  • PMO Manager

    Aug 2020 - Mar 2023