Hélio Miranda

Experience

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  Credibom

  Mar 2008 - Jul 2009

  Credit Analyst

  Working in Moviflor, Torres Vedras, during the period, i had the responsibility to insert and talk to customers, requesting them information and filling credit contracts.

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  Deloitte

  Mar 2009 - Apr 2010

  Programmer

  Building applications in Sharepoint 2007.Building Portals in .Net Nuke.Building Reports in Cristal Reports 2003

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  BOLD International

  Apr 2010 - Dec 2012

  Sharepoint Developer

  Started working on Bold has a SharePoint 2007 developer, developing custom Intranet Portals for multiple customers.Most of the projects involved the latest .Net technologies ( .Net 3.0 ) for server side development, and also all of the latest UI technologies to provide User Functionality and cross-browser compatibility ( jQuery, CSS 3.0, HTML)Main projects: Custom development of Intranet Portal, composed by Webparts, Custom Content Types, Custom Fields, Workflows, TimerJobs, Themes, etc .Engaged with end customers, by going to all the initial and final meetings with customer, in order to discuss features and functionality of the sites. Show less

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  Hitachi Consulting

  Jan 2013 - Dec 2014

  Manage Services Consultant

  Started working on Support for Hitachi Manage Service UK.By working on one of the major companies that provide Services in the UK, I was in contact with many Strategic Customers,providing support to their SharePoint Environments ( SharePoint 2007, SharePoint 2010, SharePoint 2013 and also SharePointOnline).Being part of Support allowed me to gain more customer focus, and learn to improve all my conversation skill in order to maintainand generate Customer satisfaction and loyalty.Because of my developer background I was one of the main points of contact on all of the .Net customer solutions that customershad.During this period I was also engaged on doing not only Break Fix scenarios but also doing Changes on the customer environment(developing new solutions . Show less

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  Findmore Consulting

  Dec 2014 - Jul 2016

  Sharepoint Consultant

  Worked for FindMore Consulting has a vendor for Microsoft.

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  Microsoft

  Jul 2016 - now

  Currently working as a Technical Advisor (TA) for the EMEA Unified Business in SharePoint. As a TA, I am working together withmanagement to make sure we are achieving an healthy business and delivering the best support to our customers. I am responsiblefor technical reviews, business analysis and also making others grow on the team.I am highly connected with Innovation and AI, developing several tools and automations on the team that impact several regions.From my experience at Microsoft, I have also worked as a Support Escalation Engineer on SharePoint and Office. While doing this, Iwas managing highly complex support ticket for some of our biggest and most strategic customers. I engaged with the customeraccount team and also our Engineering group. Show less

  • Senior Technical Advisor

    Jun 2021 - now

  • Support Escalation Engineer

    Aug 2016 - now

  • Office 365 Escalation Support Eng

    Jul 2016 - now