Irina Carrasco

Experience

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  Best Western Margarita Dynasty Hotel

  May 2009 - Jun 2009

  Internship in Sales Department

  As an intern in the sales department, my main function was to assist the Sales Manager. My duties were to send rates to different travel agencies, tour operators, and special corporative groups. Manage group bookings, such as corporative groups for medical conventions and sports games among others. In cohesion with the reservation department and the front desk, we had to make sure all the rooms were ready for the arrival of the group. In this position, I learned to work as a team player as I was the right-hand of the manager. I had to follow orders and accomplish required tasks without supervision and within a deadline. Show less

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  DICITRAVEL Viajes y Turismo

  Feb 2011 - Aug 2015

  Travel Agent

  I used to sell flight tickets, accommodation, holiday packages, and other traveling-related services; applying selling techniques in order to achieve the goals settled by the company, always delivering a high-quality service focusing on the needs of the clients. I also practiced a complete follow-up from the moment of selling to the after use of the services provided. Multitasking was essential to get this job done properly. I worked with the GDS (Global Distribution Systems): Amadeus and Sabre.

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  Freelance

  Feb 2016 - Nov 2016

  Guest Speaker and Trainer

  Conferencia "App Marketing"Cámara de Turismo del Estado Nueva EspartaNov 2016 Conferencia "Marketing en Tiempo Real - Newsjacking"Cámara de Turismo del Estado Nueva EspartaOct 2016 Conferencia "Marketing de Contenidos en Social Media para Empresas Turísticas"Cámara de Turismo del Estado Nueva EspartaJun 2016 Facilitadora del Módulo de “Social Media para Emprendedores” del VII Programa de Apoyo al Emprendedor (PAE). Universidad Corporativa de Sigo (UCS)May 2016 16 horas académicas Facilitadora del Módulo de “Herramientas para el Community Manager”Diplomado Social Media Management de Innovar con Vrander avalado por la UNIMARApr 201612 horas académicas Facilitadora del módulo “Linkedin”Diplomado Social Media Management de Innovar con Vrander avalado por la UNIMARApr 20163 horas académicas Conferencia "Introducción al Marketing de Contenidos"Evento Caritativo Social Media HopeFeb 2016 Show less

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  Unik Hoteles

  Dec 2016 - Dec 2017

  Community Manager

  Working in Unik was an exciting and gratifying experience as I had to manage a large online community that grew from 25K to 45K followers under my watch. I managed the Facebook, Twitter, Instagram, and Trip Advisor profiles. Being an in-house Community Manager in a hotel is a particular experience since the role entails a lot of customer service in responding to the doubts and inquiries of the potential guests, as well as solving or managing their complaints in conjunction with the other departments, always in the most efficient and elegant manner according to the high-profile of this luxury boutique hotel.I had to work hand in hand with multiple departments: The graphic designer team in charge of creating the promotional flyers for me to post, the reservation department to redirect the quotes and reservation applications, the event planner department to obtain professional photographs of the events in order to promote them and also covering some social events (weddings, birthdays parties, social or sports events) to promote them on our social media channels and even worked directly, when was strictly necessary, with the General Management or Manager on Duty at the moment of preventing or solving media crisis.Besides the normal tasks of a Community manager, like processing the data and analytics of the social media channels, I was also in charge of analyzing the guest satisfaction surveys and preparing weekly reports to the managers of the different departments for them to address the areas of improvement.I also created photographic content for the social media channels and work closely with the outsourcing videography company to explain the vision in the making of promotional video content for the social media.I also contacted local influencers to make alliances to promote the hotel on social media. Show less

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  Viajero Frecuente TV

  Oct 2017 - Jul 2023

  Community Manager and Content Creator

  I research, curate, and create travel content for the 'Viajero Frecuente TV' Facebook Fanpage. I write useful tips to travel, share some of the latest travel news, and interact with the community. I also search for images and create simple designs using Canva.

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  BSH Electrodomésticos España, S.A.

  May 2021 - now

  Customer Service Agent