John McGuire, MBA

Experience

• 

  Suncruz Casino

  Aug 2005 - Feb 2007

  VIP Casino Host

  Developed and executed marketing strategies for special events and promotions. Hired, trained, and supervised seven-member team for Player Development Department. Managed and developed VIP player club relations and events. Developed relationships with VIP players.

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  CondoLux Vacation Rentals & Real Estate

  Feb 2007 - Aug 2008

  Housekeeping & Maintenance Coordinator

  Directed and coordinated all housekeeping and maintenance services for over 300 rental houses and condos. Developed housekeeping and inspection procedures. Scheduled all staff and contractors and supervised departmental staff. Processed housekeeping and maintenance vendor invoices.

• 

  Coral Beach Resort

  Aug 2008 - Apr 2010

  Assistant Executive Housekeeper

  Provided comprehensive support to Executive Housekeeper in department leadership. Oversaw 60 plus employees covering more than 300 condo units. Undertook scheduling, supply orders, QC inspections, and generation of maintenance work orders. Delivered top quality customer service.

• 

  Westgate Resorts

  Apr 2010 - Mar 2013

  Director of Housekeeping

  Managed over 70 housekeeping team members at three-diamond resort. Operated under budget each year while overseeing maintenance, cleaning, and service for over 375 units. Oversaw multiple resort construction and renovation projects. Resolved customer service issues with guests. Generated staff schedules and reporting. Developed housekeeping staff training program. Recruited, trained, coached, and developed housekeeping staff.

• 

  Wyndham Vacation Rentals

  Mar 2013 - Mar 2014

  Director of Housekeeping

  Managed daily operations of over 40 housekeeping and maintenance staff cleaning and maintaining nearly 400 cabin and condo units. Handled staff and contractor scheduling. Performed quality control inspections. Recruited, hired, coached, and trained new staff.

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  Westgate Resorts

  Jul 2014 - Aug 2015

  Front Desk / Night Auditor

  Assisted guests with check-in, ran all daily reports, posted all daily charges, closed the day's business and accounting activity. Generated night audit reports. Manager on duty responsibilities overseeing the housekeeping, security and maintenance of the property during the overnight shift.

• 

  Bluegreen Vacations

  Aug 2015 - now

  Led operations of resort including maintenance, housekeeping, and front desk departments. Assisted with preparing and managing annual budgets and HOA board packets. Oversaw resort safety, quality and internal audit programs. Ensured adherence to corporate policies and procedures, as well as quality standards. Responded to guest surveys and guest service issues. Executed quality control inspections. Recruited, trained, and developed new staff. Coached and developed all team members. Assumed resort manager responsibilities in the absence of the resort manager. Show less

  • Guest Services Manager

    Mar 2021 - now

  • Evening Resort Manager

    Oct 2019 - Mar 2021

  • Assistant Resort Manager

    Sept 2018 - Oct 2019

  • Evening Resort Manager

    Aug 2015 - Sept 2018